Customer Service Coordinator Cargo Logistics 12 Month

Sydney

Full-time, Permanent, 12 month fixed term contract

Based in our busy Australian head office located in Sydney CBD, this role offers an exciting opportunity to join our team.

- Work across the customer service department on various tasks/duties to achieve greater efficiencies while operating within company guidelines and with a customer focus.
- Accurately and professionally process customer requests, in an efficient and timely manner within the customer service team.
- Participate in all areas of Export and Import Cargo bookings, documentation and container release tasks.
- Ensure compliance with regulatory requirements.
- Assist in resolving enquiries for both internal and external customers in a timely and professional manner related to Shipment, documentation, Invoices and claims.
- Comply and follow Hapag-Lloyd standard operating procedures and local area guideline to perform their task as customer service coordinator.

Skills and Experience

- Open-Minded & Positive Attitude
- Customer Focus with a proactive customer service mentality
- Problem-solving mindset
- Effective communication skills and ability to take initiative.
- Ability to work under pressure
- Enthusiast team player
- Proficiency with basic user application systems (e.g. MS Office Suite)
- Very good command of written and spoken English.

Ideal candidates would also have:

- Basic work experience in liner shipping or freight forwarding.
- Knowledge of/proficiency with specific CRMS, and user application systems (e.g. Salesforce, SAP)

Perks and Benefits include:

- Fulfilling career with a supportive team
- Continuous development opportunities
- Collaborative work environment
- Hybrid work arrangements after probation completion




- Monthly events and celebrations.

Work for a global FMCG company

Work for a global FMCG company with some of the world’s most trusted and iconic brands. Be part of an exciting business where employees are recognised and career growth is supported.

To continue our success, we’re seeking a Customer Service Coordinator to keep orders flowing, customers happy, and relationships growing—driving the service excellence that earns trust.

Responsibilities

- Management of daily customer orders to maximise fulfilment.
- Manage ad-hoc orders by liaising with all relevant stakeholders to maximise fulfilment.
- Manage daily customer enquiries and complaints to ensure the highest level of customer satisfaction.
- Having open communication channels and work collaboratively with Distribution, Transport & Inventory teams.
- Develop and maintain internal stakeholder relationships with Account Managers to improve customer experience.
- Manage Customer DC bookings and submission of grids to the Transport teams.

Qualifications

- Customer‑focused with strong written and verbal communication
- Fast and accurate in data entry
- Calm under pressure and reliable with deadlines
- Professional, personable, and polite
- Shows initiative and works well with others
- Thrives in an open, collaborative team environment
- Proficient in SAP and MS Office (desirable)




- Customer Service training or certifications (desirable)
- Experience in Manufacturing, Distribution, or FMCG environments (desirable)

Competitive benefits package:

- 5% annual bonus
- Generous leave options (wellness, birthday, volunteer, 20 weeks parental for both primary & secondary carer, additional leave purchase/cash out)
- Lease Plan

Health & Wellness programs:

- Discounted private health insurance
- Financial coaching
- Counselling sessions
- Flu vaccinations
- Skin checks

Career development programs

Global career opportunities

About us

Join us and work with iconic brands like Doritos, Gatorade, Pepsi Max, Smith’s Chips, Red Rock Deli, Twisties, Quaker Oats, and Bluebird NZ.

- Recognised as a Top Employer in Australia and New Zealand for the past 4 years
- Family Friendly Certification (AU)
- Australian Disability Network Member

PepsiCo is dedicated to sustainability with initiatives like EV chargers, net-zero energy efficiency, hydro trucks, and net-zero water usage. We foster innovation and empower employees to make a meaningful impact through Pep+ (PepsiCo Positive).

Additional Benefits:

- Ongoing training and upskilling to continue building your expertise.
- Quarterly employee awards recognising your contribution and achievements.

Additional Roles and Deployment

We also offer roles in various operational domains including construction coordination, customer service, and logistics, each with their own responsibilities, perks, and locations. These include positions at Edgewater Homes, TCR, and other partners, with details such as salary ranges, flexible work arrangements, and comprehensive benefits lists tailored to each role.

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📌 Customer Service Coordinator - Cargo & Logistics (12-Month) (Sydney)
🏢 Nepali lai kaam
📍 Sydney