Delivery Manager Healthcare Education Programs – Sydney CBD

We’re partnering with a scaling Australian B2B SaaS business to find a Delivery Manager who can lead complex enterprise software implementations while becoming a trusted delivery partner to their customers.

Responsibilities include:

- Lead multiple customer implementations from initiation through go‑live and transition, taking accountability for both delivery health and the broader customer engagement.
- Become the primary delivery relationship for your customers, building credibility from operational teams through to executive sponsors.
- Own project financial health, including budgets, forecasts, invoicing, commercial risk and delivery performance.
- Translate contractual and commercial commitments into achievable delivery outcomes.
- Identify when scope, timelines or assumptions have changed and lead the resulting customer conversations.
- Manage and negotiate change, including articulating why additional time, funding or scope decisions may be required.
- Make transparent trade‑off decisions across scope, cost, timelines, resources and customer outcomes.
- Lead difficult customer conversations and expectation resets when delivery doesn’t go to plan.
- Manage risks, dependencies and competing priorities across cross‑functional delivery teams.
- Work closely with Product, Engineering, Sales and Leadership to resolve issues and maintain delivery momentum.
- Support pre‑sales through discovery, scoping, estimation and implementation planning.
- Contribute to improving delivery governance, frameworks and ways of working.





What we’re looking for:

- Strong track record delivering complex enterprise software or SaaS implementations for external customers.
- Experience managing multiple customer engagements or implementations concurrently.
- Genuine commercial accountability – not simply reporting against a project budget.
- Experience with SOWs, proposals, estimation, forecasting, Change Requests, commercial negotiations and project financial health.
- The ability to understand the commercial implications of delivery decisions and confidently discuss them with customers.
- Experience as a primary customer contact, owning relationships rather than operating solely behind an Account Manager or Engagement Lead.
- Confidence working with senior and executive customer stakeholders.
- Evidence of navigating difficult customer situations, escalations and commercial trade‑offs.
- Strong judgement when information is incomplete and there isn’t an established process for every situation.
- Experience working across Product, Engineering, Sales and delivery teams.
- Ability to communicate complex situations clearly, directly and concisely.
- Mindset of continuous improvement and an interest in helping build more scalable delivery practices.

Insurance technology experience would be valuable, but it’s not essential. Strong enterprise software implementation and commercial customer delivery experience is more important.

Delivery is critical to our growth as a leading main contractor for the Australian healthcare sector.

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📌 Delivery Manager, Healthcare Education Programs (Sydney)
🏢 Medcast
📍 Sydney