Customer Relations & Administration Officer | Burpengary, North Brisbane | Permanent Full-Time

Are you a natural problem-solver who loves helping customers, thrives in a fast-paced environment, and enjoys keeping things organised?

Superior Engineering is looking for a motivated, customer-focused Customer Relations & Administration Officer to join our growing team at our modern, purpose-built headquarters in Burpengary.

If you're looking for a varied role where your communication skills, initiative and attention to detail will make a real difference, this could be the opportunity for you

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Join Australia's Leading 4WD Suspension Team

Customer Relations & Administration Officer | Burpengary, North Brisbane | Permanent Full-Time

Are you a natural problem-solver who loves helping customers, thrives in a fast-paced environment, and enjoys keeping things organised?

Superior Engineering is looking for a motivated, customer-focused Customer Relations & Administration Officer to join our modern, purpose-built headquarters in Burpengary.

If you're looking for a varied role where your communication skills, initiative and attention to detail will make a real difference, this could be the opportunity for you

About Superior Engineering

Superior Engineering is one of Australia's leading manufacturers and suppliers of premium 4WD suspension systems, accessories and off-road performance products. Our products are trusted by 4WD enthusiasts nationwide, and we're proud of our commitment to quality, innovation and exceptional customer service.

As our business continues to grow,



we're looking for someone who shares our passion for delivering an outstanding customer experience and wants to be part of a supportive, hardworking team.

About the Role

No two days are the same As our Customer Relations & Administration Officer, you'll play an important role in keeping customers informed, supporting our sales team and helping our day-to-day operations run smoothly.

You'll be a key point of contact for our customers, ensuring enquiries are handled professionally, orders are followed up, and information is communicated clearly and efficiently.

Your responsibilities will include:

- Answering incoming phone calls and responding to customer email enquiries.

- Providing customers with updates on orders, manufacturing progress and expected timeframes.

- Processing purchase orders and completing general administrative tasks.

- Liaising with suppliers and freight companies to coordinate information and resolve queries.

- Supporting the sales team with day-to-day administrative requirements.

- Maintaining accurate information across internal systems.

- Helping deliver a positive, seamless customer experience from initial enquiry through to order completion.

What We're Looking For

We're looking for someone who is organised, proactive and comfortable managing competing priorities.



You'll communicate confidently, take ownership of your work and remain calm and professional when things get busy.

Essential skills and experience

- Intermediate Microsoft Word, Excel and Outlook skills.

- Strong computer literacy and confidence using business systems.

- Excellent communication, customer service and interpersonal skills.

- Confidence communicating with customers over the phone and face-to-face.

- Strong organisational skills and effective time management.

- The ability to multitask, prioritise workloads and work efficiently in a fast-paced workplace.

- A positive, practical approach to problem-solving and a willingness to learn.

Experience that will set you apart

- Knowledge of 4WD parts, suspension systems and accessories.

- Experience in a manufacturing, production or supply-chain environment.

- An understanding of manufacturing lead times, production processes and order management.

- Experience using ERP or EMS software, or the ability to pick up new systems quickly.

A Little About You

Ideally, you'll bring at least two years of experience in a customer service or administration role, along with a genuine desire to help people and get the job done right.

You'll also be someone who:

- Has a friendly, professional and can-do attitude.

- Takes pride in being organised, reliable and detail-oriented.

- Enjoys working as part of a team and contributing to shared goals.

- Is comfortable taking initiative and going the extra mile for customers.

- Learns new processes and systems quickly.

- Has reliable pe

📌 Customer Relations and Admin Officer (Burpengary)
🏢 Superior Engineering
📍 Burpengary