Senior AI Design Researcher – CX & Complaints (City of Gold Coast)

Senior AI Design Researcher – CX & Complaints (City of Gold Coast)

31 Oct
|
Mercor
|
City of Gold Coast

31 Oct

Mercor

City of Gold Coast

Coinbase is seeking a Complaints Analyst to join the Global Complaints team within Customer Experience. You will investigate and resolve consumer, regulatory, and litigation support complaints to deliver fair outcomes for Coinbase customers.

You will own assigned cases from intake through resolution, maintain thorough case records in Salesforce, and escalate complex issues with explicit documentation. The role emphasizes QA, calibration, and ongoing process improvement.

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📌 Senior AI Design Researcher – CX & Complaints (City of Gold Coast)
🏢 Mercor
📍 City of Gold Coast

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