Qualifications & experience

- Certificate III in Business or higher degree

Tasks & responsibilities

- Greet and serve customers as the highest priority, ensuring a consistently positive customer experience.
- Supervise, coordinate, and support the daily activities of the sales team, ensuring adherence to store procedures and standards.
- Provide information, advice, and assistance to customers, and deliver training and coaching to staff to enhance their sales performance and customer service skills.
- Manage and fulfil customer orders and requests, including preparing quotes and processing purchase orders.
- Oversee the receiving, preparation, and display of goods within the store and external display areas.
- Develop comprehensive product knowledge across all stock categories.
- Coordinate visual merchandising, including window displays, store layout, and product presentation.
- Supervise or perform pre-packing, packing, weighing, assembling, pricing, and preparation of goods for sale.
- Ensure correct product presentation, including shelf filling, replenishment, and other display methods.
- Process customer payments by all accepted methods.
- Record sales and credits using POS software.
- Supervise the receiving, unpacking, invoice checking, and allocation of stock, ensuring accuracy and proper handling.
- Oversee the wrapping, packing, and dispatch of goods.




- Implement and monitor loss prevention practices to protect company assets.
- Maintain store cleanliness and ensure a neat, organised environment.
- Participate in and supervise stocktaking activities.
- Carry out basic clerical tasks, including handling telephone calls, emails, and document filing using established systems.
- Provide supervision and training to junior staff and Level 1/2 retail assistants.
- Respond to and process customer enquiries, quotes, and orders in a timely, professional, and respectful manner.
- Perform store opening and closing procedures, including security tasks and cash handling security.
- Work collaboratively with all staff, fostering a positive and cooperative team workplace.
- Demonstrate initiative by completing tasks as they arise, without waiting for direction.
- Act at all times in the best interests of the business.
- Exercise discretion and take responsibility for one’s own work, consistent with the level of autonomy required for the role

Our ideal candidate will be self-motivated, a team player and willing to provide support in all facets of the role.

About us

Totally Workwear Mount Isa is a leading retailer of high-quality workwear and protective equipment. With a focus on providing exceptional customer service and top-of-the-line products, we have established ourselves as a trusted brand in the Isa. We are a family owned and operated business.

📌 Retail Supervisor (Mount Isa)
🏢 Totally Workwear Mount Isa
📍 Mount Isa