HumanAbility is a Jobs and Skills Council for the health, human services, aged care and disability, sport & recreation and early childhood industries.

HumanAbility’s objective is to advance education by supporting skills and workforce development for the above specified industries. It is a values-based organisation, that is not-for-profit, industry-owned and led, that is contracted by the federal government.

HumanAbility will achieve its objectives through:

- Implementation of the Jobs & Skills Councils – Strengthening Australia’s National Vocational Education and Training System program, or its replacement program, and similar programs supported by governments and/or industry;
- Workforce planning activities that develop strategies to address workforce challenges, using high-quality data and evidence on current and emerging skills needs (in collaboration with Jobs and Skills Australia) associated with a range of educational pathways, including vocational education and training (VET) and higher education;
- Formal and informal training product development, including resources aligned with standards set by Skills Ministers to improve the quality, speed-to-market and responsiveness of nationally recognised training products;
- Contributions to the implementation, promotion and monitoring of VET; and
- Industry stewardship to advance education by acting as a source of intelligence on issues affecting relevant industries and national training system opportunities.

We have an opportunity for a IT Administrator to join us on a full-time basis in an ongoing capacity subject to funding (currently funded until mid-2028).

About the Position





The Information Technology Administrator provides project and administrative support to the Executive Director, Corporate Services and reports to the Manager Technology and Cyber Security.

Most of the role is hands-on administration, keeping the asset register, licences and subscriptions accurate and current, coordinating onboarding and technology forms, and maintaining process documentation.

The role coordinates information between staff, the managed service provider (MSP), other service providers and consultants/contractors.

The role supports secure and efficient IT operations through accurate administration and coordination.

Key Accountabilities

Asset, licence and subscription administration

- Maintain the asset register, recording the holder, status, location and condition of every device, and reconcile it monthly.
- Coordinate equipment returns and decommissioning with the MSP, follow up missing equipment, and retain evidence of data sanitisation and release from device management before disposal or sale.
- Maintain a renewals calendar for licences, subscriptions and contracts, and gather current and not-for-profit pricing so each renewal can be market tested before it falls due.

Forms documentation and information

- Coordinate completion of recent starter and other technology forms, check required information and approvals,



and track submission and follow-up with our MSP or the relevant team.
- Keep process instructions and knowledge base articles current so staff can find consistent answers to routine questions.
- Check collated information for completeness and accuracy, flag discrepancies to the Manager, and assist with documentation for business data and CRM systems as assigned.

Staff and provider liaison

- Follow up open tickets and agreed service actions with the MSP and other providers, keep staff informed, and escalation to the Manager any issue that is recurring or unresolved beyond the agreed service level.
- Provide on-site IT assistance to staff, carrying out basic troubleshooting, device set-up and meeting room support tasks under technical guidance of the MSP.

Project coordination and follow through

- Maintain project documentation, meeting actions and decisions. Help coordinate new office arrangements and other assigned initiatives.
- Maintain project management boards with agreed actions, responsible contacts, due dates and progress. Follow up outstanding items and raise delays or dependencies with the Manager or Executive Director.
- Follow up agreed deliverables and provide concise progress updates. Flag delays, dependencies and matters requiring a decision to the Manager or Executive Director
- Coordinate staff feedback on projects and services and track agreed follow-up actions.
- Arrange meetings and gather staff requirements, questions and supporting information for the Manager and relevant providers.

Cyber security and Ad hoc support

- Submit receipts and supporting documents in the expense system, assist with invoice and licence enquiries, and undertake

📌 Information Technology Administrator (Melbourne)
🏢 HumanAbility
📍 Melbourne