12-month contract + potential 12-month extension
Hybrid: 3 days onsite per week

We're seeking an Application Support Analyst to support business applications across SAP or Salesforce within a federal government organisation.

You’ll investigate and resolve application incidents, collaborate with business users and technical teams, and assist with testing and software releases.

What you’ll do:

- Investigate, triage and resolve Level 2 incidents and service requests using ITIL practices.
- Determine whether issues relate to system functionality or operational business rules.
- Work with internal teams and external vendors to resolve issues and manage escalations.
- Replicate issues and support system testing, UAT and release activities.




- Analyse data in Excel to identify trends and support reporting.

What you’ll bring:

- Experience supporting SAP or Salesforce applications.
- Experience using an ITSM tool and applying ITIL incident management processes.
- Robust troubleshooting, communication and stakeholder management skills.
- Excel analysis and reporting skills are highly regarded.
- An understanding of accessibility and inclusive digital services is desirable.

Eligibility requirements:

- Australian citizenship and active Baseline security clearance are required.
- Ability to obtain Negative Vetting Level 1 (NV1) clearance.

📌 Application Support Analyst (Parramatta)
🏢 Talent
📍 Parramatta