- Salary Package: $62,830 per annum plus employer's superannuation
- Appointment Type: Full time, continuing appointment
- Location: Lakeside Hotel & Conference Centre | Macquarie University Services Limited (MQSL) | (Wallumattagal Campus, North Ryde

This is an exciting opportunity for a hospitality professional who enjoys working in a dynamic environment, delivering exceptional guest experiences and being involved in a broad range of hotel operations.

About the Role

As a receptionist, you will be one of the first points of contact for our guests and clients. You will play an important role in ensuring every guest receives a warm welcome, professional service and a positive experience throughout their stay.

- Provide a warm, skilled and welcoming experience to all guests, visitors and clients.
- Manage guest arrivals and departures, including efficient check-in and check-out procedures.
- Process reservations, amendments, cancellations and guest requests accurately.
- Respond professionally and promptly to guest enquiries in person, by telephone and via email.
- Process accommodation, restaurant and other guest payments accurately and in accordance with hotel procedures.
- Manage cash, EFTPOS and credit card transactions and complete required financial procedures.
- Maintain accurate guest profiles, reservations, records and documentation within the hotel PMS.
- Monitor and manage guest requests, ensuring they are followed through to completion.
- Liaise closely with Housekeeping, Food & Beverage, Functions, Maintenance and other departments to ensure smooth hotel operations.
- Assist with group bookings, conferences, functions and university-related accommodation requirements.




- Provide information to guests regarding hotel facilities, services, local attractions and transportation.
- Handle guest feedback and complaints professionally, escalating matters where appropriate and following through to resolution.
- Identify opportunities to enhance the guest experience and support repeat business.
- Maintain a high standard of presentation, professionalism and customer service at all times.
- Follow hotel policies, procedures and operational standards.
- Complete daily Front Office procedures, reports and administrative tasks accurately.
- Support night audit and financial reconciliation processes where required.
- Ensure appropriate security, emergency, WH&S; and risk-management procedures are followed.
- Assist with general hotel operations and other reasonable duties as required.

ABOUT YOU

You are someone who believes the core of hospitality is customer service and possess a friendly and approachable manner. You are great at multi-tasking, have excellent verbal and written communication skills and can think on your feet to solve problems. To be successful in this role, you will have:

- Previous experience in a hotel front office or reception role, with a strong understanding of hotel reception operations, including reservations, guest check-in and check-out, and hotel property management systems,




- Demonstrated experience in a customer-facing or customer service role, and a genuine commitment to providing excellent service,
- A genuine commitment to excellent customer service and the ability to remain calm and resolve problems in challenging situations,
- Strong organisational, time-management and attention-to-detail skills, including the ability to maintain accurate records and manage competing priorities,
- Strong analytical and problem-solving skills,
- Demonstrated ability to work independently and use initiative in a small team environment, responding promptly and professionally to guest needs while collaborating effectively with colleagues,
- Experience handling cash, EFTPOS, credit card transactions and daily financial reconciliation, and
- Proficient in the use of the Microsoft Office Suite of programs; experience using Opera Cloud PMS or another hotel property management system is highly regarded.

*** The successful candidate must hold a current NSW Responsible Service of Alcohol (RSA) competency card and unrestricted full work rights in Australia, and will be required to undergo a police check. Please note: This role requires the ability to work across AM, PM, weekend and occasional night shifts. Full flexibility is essential.

ABOUT US

Lakeside Hotel and Conference Centre is an award-winning venue situated on the picturesque grounds of Macquarie University at North Ryde. The facility supports both University and non-University business and offers a diverse range of hospitality services, including an award-winning 4-star hotel, licensed bar, contemporary la carte restaurant - Lachlan's

📌 Hotel Front Office Receptionist (Sydney)
🏢 Macquarie University Employees, Location, Alumni
📍 Sydney