Collections Advisor Executives – Full Time & Part Time

Are you an experienced telephone professional looking for your next challenge?

We are recruiting on behalf of a highly successful financial services organisation based in Tamworth, with two full-time and one part-time opportunities available.

This is NOT a sales role. You’ll be speaking with customers to recover outstanding balances and agree suitable payment solutions in a professional and empathetic manner.

The Role

As a Collections Executive, you’ll play a vital role in helping customers regain control of their accounts while delivering excellent customer service every step of the way. Your day-to-day responsibilities will include:

- Making outbound calls to customers in arrears with their invoice payment , aiming to resolve matters in a single call, you calls will be on an auto dialler so you don’t even have to think who to call next
- Handling inbound calls relating to overdue accounts and general customer enquiries
- Taking secure payments over the phone quickly and efficiently
- Issuing copy invoices, statements, and relevant documentation when required

This is a people-focused role where empathy, communication, and problem-solving are key.

What We’re Looking For

- Ideally educated to graduate level (though this isn’t essential)




- Confident communication skills with a robust customer-first mindset
- Calm, professional, and solutions-focused, even in challenging situations
- Previous experience in collections

We would love to hear from candidates with experience in:

- Collections
- Credit control
- Debt recovery
- Outbound call centres
- Customer service with high-volume telephone experience
- Recent graduates with excellent communication skills and a positive attitude

Our client offers an excellent package designed to support your wellbeing, career development and work-life balance, including:

- Genuine career progression
- Fantastic Employee Benefits
- Christmas shutdown without using annual leave
- Buy up to 5 additional holidays
- Study support and professional qualifications
- Online training and career development
- Long service awards
- Company social events
- Free secure parking
- Free counselling and mental health support
- Online GP appointments and second medical opinions
- Discounted gym membership
- Cashback and retail discounts
- Weekly fresh fruit
- Free refreshments
- Enhanced maternity and paternity pay
- Wellbeing workshops and much more.

As this is a financial services organisation, the successful candidate will be required to undergo a credit check before employment.

📌 Collections Advisor Executives – Full Time (Tamworth)
🏢 Elite Personnel
📍 Tamworth