Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

Role: ServiceNow Configuration Analyst (CMDB)

Experience: 5+Years

Location: Sydney

Job Type: Full Time (Permanent)

- Proven hands-on experience managing and maintaining ServiceNow CMDB in a complex enterprise environment.
- Solid hands-on expertise in Service Mapping,



including application-service discovery, entry points, traffic-based connections, patterns, and troubleshooting.
- Valuable experience with ServiceNow Discovery and ITOM Visibility.
- Strong understanding of CI classes, relationships, CMDB data model, IRE, CMDB Health, MID Server, Discovery patterns, and schedules.
- Working knowledge of CSDM and application/infrastructure dependency mapping.
- Experience resolving duplicate, stale, orphaned, incomplete, and incorrectly related CIs.
- Good understanding of ITIL Service Configuration Management practices.
- Strong analytical, troubleshooting, documentation, communication, and stakeholder-management skills.

Key Responsibilities :

- Manage and maintain the ServiceNow CMDB, including CI classes, attributes, relationships, lifecycle states, and ownership.
- Ensure the accuracy, completeness, consistency, and integrity of Configuration Item (CI) data.
- Define and maintain identification rules, reconciliation rules, data-source priorities, and Identification and Reconciliation Engine (IRE) controls.
- Monitor and improve CMDB Health Dashboard measures covering completeness, correctness, and compliance.
- Perform data-quality reviews, duplicate analysis, stale and orphaned CI identification, reconciliation, and remediation.
- Build, maintain, validate,



and troubleshoot Service Mapping for business and application services.
- Support ServiceNow Discovery, including schedules, credentials, MID Servers, patterns, probes, sensors, and troubleshooting.
- Analyze failed or incomplete Discovery and Service Mapping results and coordinate corrective actions.
- Maintain relationships across applications, servers, databases, network components, cloud infrastructure, and business services.
- Align the CMDB data model and service portfolio with Common Service Data Model (CSDM) principles.
- Define and enforce CMDB governance standards, operating procedures, controls, and certification processes.
- Produce CMDB health, data-quality, coverage, and compliance reports for operational and governance reviews.
- Collaborate with infrastructure, application, cloud, network, security, asset management, and ITSM teams.
- Support audits and drive continuous improvement of Service Configuration Management practices.

Top Reasons to Join Our Team at TCS Australia

Attractive compensation & rewards

We offer a highly competitive salary package aligned with the Australian market, complemented by performance-based incentives, recognition programs, and comprehensive employee benefits. Your achievements are celebrated, and your contributions truly matter.

Global exposure with local impact

At TCS, you’ll work with leading Australian enterprises across diverse industries while collaborating with our global network of experts. This means access to world-class practices, transformative technologies, and the chance to shape solutions that have a real impact — locally and globally.

Empowering leadership & supportive environment

Our le

📌 ServiceNow Configuration Analyst (Sydney)
🏢 Tata Consultancy Services
📍 Sydney