We are looking for a proactive, energetic, and highly organized Dental Receptionist to join our team 5 days a week. You will manage a busy front desk with ease, providing patients with a seamless and skilled experience from the moment they walk in.

Key responsibilities

- Full management of the front desk, including greeting patients and managing check-ins
- Efficiently managing the appointment book using EXACT (SOE) software
- Answering phone inquiries and managing patient recalls and follow-ups
- Processing payments, HICAPS/insurance claims, and daily reconciliations
- Liaising between patients and the clinical team to ensure smooth daily operations

About you

- Previous experience with EXACT (Software of Excellence) is highly regarded
- Excellent verbal and written communication skills with a warm, welcoming demeanor
- Prior experience in a dental or healthcare setting is strongly preferred
- Ability to notice details, anticipate needs, and multitask calmly under pressure
- Reliable with core hours (Monday to Friday, 9:00 AM – 5:00 PM) with flexibility to stay slightly later or adjust when clinical flow requires

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📌 Dental Assistant / Receptionist (Melbourne)
🏢 Dental@NiddriePlaza
📍 Melbourne