Salary packaging to boost your take-home pay

Flexible hybrid working arrangement

Join a growing not-for-profit organisation in South West Sydney

Customer Service and Billing Officer

- Salary packaging to boost your take-home pay

- Flexible hybrid working arrangement

- Join a growing not-for-profit organisation in South West Sydney

Who We Are

At The Junction Works (TJW), we've been making a positive impact in Greater Western Sydney since 1987. Our mission is to create new possibilities in people's lives through our community, youth, children's and disability services.

The Role

Are you a people-focused professional who enjoys building relationships, solving problems and providing excellent customer service?

As our NDIS Billing and Administration Officer, you'll play an important role in supporting families, internal teams and external stakeholders while ensuring our billing and administrative processes run smoothly.

Your responsibilities will include preparing quotations, maintaining billing schedules, reconciling invoices, maintaining accurate records and responding to enquiries. You'll use your communication and relationship-building skills to ensure families feel informed, supported and confident in their interactions with TJW.

You don't need previous NDIS experience to succeed in this role. We're interested in your transferable skills, willingness to learn and ability to deliver a positive customer experience.





Who We're Looking For

We're seeking someone who brings robust administration skills and a genuine commitment to customer service.

You will have:

- Excellent customer service and communication skills, with the ability to build rapport and develop positive relationships with families and stakeholders.

- Strong organisational skills and attention to detail, with the ability to manage competing priorities.

- Experience in administration, invoicing, accounts, finance, customer service or a related field.

- Confidence using computer systems and learning new processes.

- A proactive, solutions-focused approach and the ability to resolve enquiries professionally.

NDIS experience is desirable but not essential. Relevant qualifications or experience in administration, finance or customer service will be highly regarded.

You will also need a National Police Check issued within the last three months, a current unrestricted driver licence, and a willingness to travel to TJW sites as required.

What We Offer

- Salary packaging benefits to boost your take-home pay.

- Flexible hybrid working arrangements.

- A supportive, collaborative team environment.

- The opportunity to make a meaningful difference to families and people with disability.

Application Process

Applications Close 29 November 2026

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📌 Customer Service and Billing Officer (Sydney)
🏢 The Junction Works
📍 Sydney