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- Handling Different PC Operating Systems ( Windows 7/8 and 10)
- Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
- Basic knowledge of SOE and group policies
- Printer support
- Good knowledge of MS Office tools installation & troubleshooting
- Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
- Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure.
- Unboxing of devices and performing DOA (Dead on Arrival) process if needed.
- Collection of device information (MAC address/ Model/ SN)
- Connect devices to warehouse network
- Physical installation of devices (installation of the tablet to a forklift, installation of the physical printer)
- Configuration of the device including OS and application level (as per manual)
- Function test for each device
- Label print test from performance, quality, speed, and stability.
- Device setup and configuration knowledge transfer
- Support Go-Live Change environment from INT to PROD

IT Qualifications

At least two of the following:

- PC Laptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in the desktop area
- Microsoft Office Specialist (MOS) Certification

At Whitehorse City Council, community is at the heart of everything we do. To stay ahead of and best respond to the evolving changes and needs of the community, the organisation is undertaking an exciting journey that will transform ways of working and will empower employees to be innovative and constantly striving towards providing excellent customer experience at all times. The five pillars of our organisation focus on:

- Excellent Customer Experience and Service Delivery
- Great Organisational Culture
- Innovation and Continuous Improvement
- Good Governance and Integrity

The role:

This position is to provide professional, friendly and responsive IT customer service delivery with a client and industry best practice focus. The position supports the organisation in the delivery and continuous improvement of Service Desk, desktop, mobile and application support services. Working in a customer focussed IT team, the role provides sound professional advice to customers, resolves technology incidents and service requests, maintains technology assets and documentation, and supports the effective operation of Council's end user computing environment.

About you:

To be considered for this position you will have:

- Relevant tertiary or undergraduate qualification in Information Technology or similar, including ITIL certification or willing to obtain certification.
- Knowledge of ICT trends, issues and opportunities particularly those related to desktop, mobile and end user computing support.
- Demonstrated ability to provide customer service and first and second level desktop support across Windows operating systems, Microsoft 365, desktop hardware, mobile devices and business applications while adhering to agreed service levels.
- Demonstrated experience installing, configuring and supporting desktop, laptop, mobile and peripheral technologies in an enterprise environment.
- The ability to build and maintain effective relationships including demonstrated experience and skills in liaison,



negotiation and problem solving with staff at all levels.

In return, we will offer:

The ability to make a difference - Working at Whitehorse City Council you contribute to making a real difference in the lives of the community and those that live, learn, work or visit Whitehorse. Every day you really will see how the work you're involved in benefits the diverse community.

Great working conditions – a professional environment, friendly and supportive teams and a flexibility program that promotes employee work life balance.

An extensive Health and Wellbeing offering – Employee assistance program, private health insurance perks, health checks (skin, hearing and vaccinations), discounted gym membership and facilities (e.g. Theatre, Arts, Leisure) and an active health and wellness program (e.g. stretching, healthy eating demonstrations and health challenges.

Career opportunities – engaging work and the opportunity to apply your skills and experience.

Reward & Recognition - extensive reward and recognition program, corporate learning offerings, study assistance and comprehensive leadership development programs.

Further Information:

City of Whitehorse is a culturally and linguistically diverse community. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of our community. We are committed to upholding a safe, inclusive and respectful workplace that values the contribution of all.

Whitehorse City Council is committed to being a child protected organisation. We recognise our responsibilities to keep children and young people safe from harm and have established policies, procedures and training to achieve these commitments.

Description

- $85k - $96k + 12% Superannuation
- Permanent Full Time
- Based at our Civic Centre in Nunawading

At Whitehorse City Council, community is at the heart of everything we do. To stay ahead of and best respond to the evolving changes and needs of the community, the organisation is undertaking an exciting journey that will transform ways of working and will empower employees to be innovative and constantly striving towards providing excellent customer experience at all times. The five pillars of our organisation focus on:

- Excellent Customer Experience and Service Delivery
- Great Organisational Culture
- Innovation and Continuous Improvement
- Good Governance and Integrity
- Long Term Financial Sustainability

The role:

This position is to provide professional, friendly and responsive IT customer service delivery with a client and industry best practice focus. The position supports the organisation in the delivery and continuous improvement of Service Desk, desktop, mobile and application support services. Working in a customer focussed IT team, the role provides sound professional advice to customers, resolves technology incidents and service requests, maintains technology assets and documentation, and supports the effective operation of Council's end user computing environment.

About you:

To be considered for this position you will have:

- Relevant tertiary or undergraduate qualification in Information Technology or similar, including ITIL certification or willing to obtain certification.
- Knowledge of ICT trends, issues and opportunities particularly those related to desktop, mobile and end user computing support.




- Demonstrated ability to provide customer service and first and second level desktop support across Windows operating systems, Microsoft 365, desktop hardware, mobile devices and business applications while adhering to agreed service levels.
- Demonstrated experience installing, configuring and supporting desktop, laptop, mobile and peripheral technologies in an enterprise environment.
- The ability to build and maintain effective relationships including demonstrated experience and skills in liaison, negotiation and problem solving with staff at all levels.

In return, we will offer:

The ability to make a difference - Working at Whitehorse City Council you contribute to making a real difference in the lives of the community and those that live, learn, work or visit Whitehorse. Every day you really will see how the work you're involved in benefits the diverse community.

Great working conditions – a professional environment, friendly and supportive teams and a flexibility program that promotes employee work life balance.

An extensive Health and Wellbeing offering – Employee assistance program, private health insurance benefits, health checks (skin, hearing and vaccinations), discounted gym membership and facilities (e.g. Theatre, Arts, Leisure) and an active health and wellness program (e.g. stretching, healthy eating demonstrations and health challenges.

Career opportunities – engaging work and the opportunity to apply your skills and experience.

Reward & Recognition - extensive reward and recognition program, corporate learning offerings, study assistance and comprehensive leadership development programs.

Further Information:

Whitehorse City Council is committed to being a child safe organisation. We recognise our responsibilities to keep children and young people safe from harm and have established policies, procedures and training to achieve these commitments.

Our experience in service desk support exists across multiple organizations including MedHealth, GPC Asia Pacific, and more. The following outlines key responsibilities, technical requirements, and benefits from these roles:

- Providing Level 1 and Level 2 technical support across enterprise environments.
- Deploying and troubleshooting Microsoft technologies, Intune, and Azure AD environments.
- Managing incidents, service requests, and maintaining accurate documentation.
- Offering remote and on‑site support to stakeholders in a variety of industries.

Key responsibilities include:

- Resolving incidents and service requests via ticketing systems such as Freshworks and ServiceNow.
- Working with stakeholders to maintain IT assets and protocols.
- Providing training and guidance to end‑users for available tools.
- Encouraging and enabling improved service practices across multi‑site operations.

In exchange for the responsibilities, the employment provides:

- Competitive salary with superannuation and benefits.
- Professional development and learning support.
- Opportunity for advancement within the organization.
- Wellbeing initiatives such as employee assistance programs, health checks, gym discounts, and other resources.

All staff are expected to comply with disaster recovery, security, and data protection procedures. The employment also requests right to work and necessary background clearance. The schedules are full‑time, with hybrid and remote options as available.

We welcome all backgrounds, including LGBTQIA+ community, disability, veteran, and Indigenous Australians, to apply. The organization maintains an affirmative action employment policy and a culture of inclusivity and access. The role is supported by a child safe and culturally safe environment.

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📌 Service Desk Analyst - Nv1 (Melbourne)
🏢 CENTORRINO TECHNOLOGIES
📍 Melbourne