Customer Service / Administration Officer

Megasealed Bathrooms is seeking a Customer Service & Administration Officer to join our Brisbane / Gold Coast office in Ormeau. You will handle a high volume of incoming and outgoing calls with inquiries from clients, manage scheduling and data entry, and provide exceptional customer service across multiple channels.

Key responsibilities

Handle a high volume of incoming & outgoing calls with inquiries from clients

Schedule quotes for consultants - liaising with homeowners, real estates & tenants

Data entry of quotes and sending to account & COD clients

Schedule jobs for technicians for works to be carried out

Offer customers accurate product, service, and procedural information

CRM Management - Data Entry

Process payments from clients

Accounts Receivable / Payable

About you





Proven experience in an inbound call centre environment, managing high call volumes

Able to work autonomously

Must have experience working with CRM systems - preferable using SIMPRO

Able to deal with a fast paced workplace

Must be able to multi task

Adaptability to change in the work place

High attention to detail

Exceptional time management skills

Strong communication and interpersonal skills

About us

Megasealed Bathrooms is a well established national franchise business providing exceptional service to a large client base across Australia for over 25 years. As market leaders in the area of Bathroom and Balcony leakage repairs.

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📌 Customer Service / Administration Officer (City of Gold Coast)
🏢 Megasealed
📍 City of Gold Coast