About The Company

Our client is a growing organisation with a strong focus on providing high-quality service and support to its members.

With a collaborative and supportive culture, this is a great opportunity for someone looking to build a long-term career in a professional customer service environment.

About The Role

We are looking for a Member Services Specialist to join a busy and supportive team on a full-time permanent basis.

You will be responsible for assisting new and existing members, providing accurate information and helping customers navigate a range of enquiries and more complex situations.

Full training and ongoing coaching will be provided.

Duties

- Respond to member enquiries across phone, email and other channels
- Provide accurate, professional and personalised service
- Build strong relationships and hold quality conversations with members
- Maintain accurate and up-to-date member records
- Assist with more complex enquiries and conflict resolution
- Develop a strong understanding of products, systems and processes
- Identify opportunities to improve the member experience
- Participate in ongoing training, coaching and team activities

Skills & Experience

- Previous customer service experience ideally within a corporate environment




- Private health insurance experience highly regarded but not essential
- Banking or financial services experience also considered
- Excellent verbal and written communication skills
- Strong active listening, questioning and problem-solving skills
- High level of attention to detail and understanding of privacy and confidentiality
- Positive, professional and eager-to-learn attitude
- Full Australian working rights

Benefits

- $67,857 + super (76k Package) + 7.5% bonus
- Monday to Friday, office hours
- Hybrid working once fully trained
- Comprehensive training and ongoing coaching
- Professional development and career growth opportunities
- Modern Sydney CBD office with Darling Harbour views
- Flexible working arrangements
- Health insurance discounts
- Employee Assistance Program and wellbeing initiatives
- Regular team events and social activities

Culture

You will be joining a cooperative, inclusive and supportive team that genuinely values its people.

The environment is focused on learning, continuous improvement and providing members with a high-quality experience. It's a excellent opportunity for someone who enjoys working with people and wants to develop their skills in a professional setting.

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📌 Inbound Customer Service (Sydney)
🏢 Citrus Group
📍 Sydney