Join the Cyrus Rugs Team – Operations Manager (Gold Coast)

Bonus Package for Motivated Salespeople!

Cyrus Rugs is a proudly privately owned business with over 38 years of experience in the rug industry. With 23 thriving stores across QLD and NSW, we are one of Australia’s leading rug retailers. We’re currently seeking a motivated and experienced Operations Manager to help oversee the day-to-day operations of our Gold Coast main Office.

Join the Cyrus Rugs Team – Operations Manager (Gold Coast)

Bonus Package for Motivated Salespeople!

Cyrus Rugs is a proudly privately owned business with over 38 years of experience in the rug industry. With 23 thriving stores across QLD and NSW, we are one of Australia’s leading rug retailers. We’re currently seeking a motivated and experienced Operations Manager to help oversee the day-to-day operations of our Gold Coast main Office.

About the Role

As an Operations Manager, you’ll play a key role in supporting daily store functions and managing, training, and supervising a small team to ensure smooth operations, consistent staff performance, and exceptional customer service.

Key Responsibilities (include but are not limited to):

- Supervising, mentoring, and guiding team members
- Managing staff performance and ensuring employees follow company procedures and standards




- Training new employees and providing ongoing support and coaching to existing staff
- General administrative tasks
- Greeting customers and assisting with sales
- Day-to-day store and warehouse operations
- Coordinating dispatch and distribution of rugs to other stores and customers
- Communicating with staff and customers to resolve issues
- Processing and managing reports, stocktakes, and data entryli>
- Maintaining WH&S; standards for a safe work environment

What We’re Looking For

- Minimum 5 years of experience in a similar retail or operations management role
- strong staff management, training, and leadership skills
- Strong numerical and administrative skills
- Intermediate knowledge of Microsoft Excel, MYOB, and preferably Shopify
- Excellent verbal and written communication
- Customer service-focused with great problem-solving abilities
- Able to multitask and manage time effectively
- High attention to detail and accuracy
- Self-motivated and capable of working independently or as part of a team

What’s in it for You?

We offer a competitive salary and an excellent chance for someone who thrives in a dynamic, customer-facing environment and is looking to grow within a successful retail business.

Ready to Join Us?

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📌 Operations Manager (City of Gold Coast)
🏢 Cyrus Rugs
📍 City of Gold Coast