Job Description:

DXC Technology is seeking Field Support Technicians based in Brisbane to provide IT support to customers across a range of workplace environments.

The role involves supporting end users with their day-to-day technology needs, maintaining workplace equipment, and ensuring incidents and service requests are recorded and managed accurately.

Work Arrangement :

- On-call requirement, car etc: On Call
- Shift work or no: No (8-4 or 9-5)
- WFH flexibility: once a month
- When are we looking for the desired candidate to start (roughly): next 4-6 weeks.

Responsibilities

- Provide desktop support to a range of users, including senior executives.
- Set up, configure, maintain, and troubleshoot laptops, desktops, mobile devices, and peripherals.
- Support users face to face, by telephone, and through remote support tools.
- Perform routine maintenance and basic troubleshooting of end-user hardware and software.
- Accurately record and manage IT assets, incidents, service requests, and work orders.
- Service Now experience is a plus.
- Prioritize incoming requests and existing work based on urgency and business requirements.
- Maintain accurate service records, time entries, and technical notes.
- Follow workplace health and safety requirements to protect yourself, colleagues, and customers.




- Complete assigned tasks within agreed service timeframes.

Knowledge and skills

Suitable candidates will have:

- A working knowledge of computer hardware and operating systems.
- Robust attention to detail and accuracy.
- The ability to manage competing priorities and organize workloads.
- Clear written and verbal communication skills.
- A customer-focused approach and the ability to assist users with varying levels of technical knowledge.
- The ability to work independently and collaboratively with colleagues and other technical teams.
- Good time management and organizational skills.
- A professional approach to customer interactions.
- A current Australian driver's license.

Additional information

Successful applicants must be able to meet DXC's pre-employment screening requirements, which may include a National Police Check, employment screening, and drug and alcohol testing.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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📌 Field Support Technicians (Brisbane)
🏢 DXC Technology
📍 Brisbane