We are seeking an experienced Senior Microsoft 365 Support Engineer to provide advanced operational support and administration across an enterprise Microsoft 365 environment.

This is a hands-on role suited to someone who enjoys troubleshooting complex technical issues, managing incidents through to resolution and ensuring reliable day-to-day delivery of Modern Workplace services.

Working collaboratively with support teams and technical specialists, you will help maintain a secure, stable and effective Microsoft 365 environment while contributing to continuous service improvement.

Key Responsibilities

- Provide advanced troubleshooting and resolution of Microsoft 365 incidents and service requests, taking ownership through to closure or appropriate escalation.
- Administer Microsoft Entra ID, including user and group management, authentication, MFA, access permissions, licensing and guest access.
- Support Exchange Online, including mail flow, shared mailboxes, distribution groups, permissions and Outlook connectivity.
- Troubleshoot Microsoft Teams, SharePoint Online and OneDrive issues relating to collaboration, access, file sharing, synchronisation and site administration.
- Support Microsoft 365 security and compliance controls, including Conditional Access, Microsoft Defender and Microsoft Purview, working within established security policies.
- Assist with Intune, mobile device management, mobile application management and Microsoft 365 Apps connectivity.
- Provide operational administration and support for Power BI and Power Platform environments, including licences, permissions and basic configuration.
- Investigate and manage incidents, service requests,



changes and problem records through an enterprise ITSM platform.
- Use PowerShell and Microsoft Graph to support investigations, reporting and routine administration.
- Maintain accurate technical documentation, knowledge articles, known errors and handover information.
- Collaborate with support teams and technical specialists to resolve issues, improve service delivery and support the transition of services into business-as-usual operations.
- Communicate clearly with customers, provide practical technical advice and manage expectations throughout the support process.

Occasional out-of-hours work, on-call participation and planned changes may be required.

About You

You are a technically capable and customer-focused Microsoft 365 skilled who can work independently, investigate complex problems and deliver reliable operational outcomes.

You will bring a proactive approach to troubleshooting, strong communication skills and the ability to work effectively across technical teams in a structured enterprise environment.

Essential Skills and Experience

- Demonstrated hands-on experience administering and supporting Microsoft 365 in an enterprise or managed services environment.
- Strong working knowledge of Microsoft Entra ID, user and group administration, authentication, MFA, licensing and Conditional Access troubleshooting.




- Experience supporting Exchange Online, including mailboxes, mail flow, permissions, distribution groups and Outlook issues.
- Practical experience administering and troubleshooting Microsoft Teams, SharePoint Online and OneDrive.
- Knowledge of endpoint management, MDM/MAM and Microsoft 365 Apps connectivity.
- Experience supporting Microsoft 365 security and compliance capabilities, including Defender and Purview, within established security controls.
- Understanding of ITIL-aligned incident, service request, problem and change management processes.
- Experience using ServiceNow or a comparable enterprise ITSM platform.
- Familiarity with PowerShell and Microsoft Graph for operational administration and troubleshooting.
- Strong analytical and problem-solving skills, with the ability to manage competing priorities and see issues through to resolution.
- Excellent written and verbal communication skills, including the ability to explain technical issues to non-technical stakeholders.
- A commitment to following security, privacy, access management and change control requirements.

Desirable Experience

- Microsoft certifications in Microsoft 365 Administration, Teams, Endpoint Management, Identity or Security.
- Experience supporting multiple customers within a managed services environment.
- Familiarity with Queensland Government IT security, service management and operational requirements.
- Exposure to Power BI and Power Platform administration, including environments, permissions, licensing and data loss prevention awareness.
- Familiarity with Microsoft 365 Copilot support and operational readiness.
- Experience suppo

📌 Senior System Administrator (Brisbane)
🏢 Hudson
📍 Brisbane