Aged Care Navigator - Care Finder Program

Council on the Ageing Queensland, is a member of the COTA Federation, is a for purpose registered charity committed to advancing the rights, interests, needs and futures of people as we age.

Our vision is that ageing in Queensland is a time of possibility, prospect, and influence.

For more than 60 years Council on the Ageing Queensland has been engaging with older Queenslanders and organisations which service their needs, providing information and education to enable people to well-informed decisions about ageing well. We amplify the voices of Queenslanders to develop and implement policies and programs that improve the lives of people as we age. We work with older people, community organisations, service providers, peak agencies, researchers, Governments at all levels, and the COTAs around Australia to inform, advocate, and influence.

Council on the Ageing Queensland is a values-led organisation and is committed to the principles of diversity, anti-discrimination, and equal opportunity.

About the Position

As an Aged Care Navigator, you will be assisting the most vulnerable older people in the Cairns community in need of intensive assistance to access aged care and other supports. Our Aged Care Navigators help to identify, understand and access services on our client’s behalf, connecting our clients to community supports according to their needs as part of the Care Finder program.

The position is a part-time permanent position (0.6 FTE-3 Days, 22.5 hours per week).

As an Aged Care Navigator you will manage assigned cases that encourage person-centred care working across clients from diverse backgrounds and needs.

This role includes engaging with a wide range of community members,



community groups and organisations, and having consumers rights respected.

Key responsibilities include:

Building and maintain strong relationships with older people, community organisations, health professionals and key stakeholders

Conduct outreach and engagement activities with Care Finder priority populations including older people from culturally and linguistically diverse (CALD) backgrounds and older people living with disability

Provide on-going support based upon a person’s individual needs, circumstances and capacities as they age and respect optimal client choice and control in decision-making

Maintain accurate and confidential case notes and records

Working collaboratively with service providers and stakeholders to ensure delivery is coordinated and integrated

Attend, participate and represent the Aged Care Navigator program in regular seniors and carers expos, community events and stakeholder meetings.

Participate in professional development and quality improvement activities to support continuous improvement

Key Selection Criteria

Demonstrated experience and knowledge of the aged care, health, disability, or related human services sector, particularly those on offer in the Cairns region

A tertiary qualification in community services, health or human services or related discipline or equivalent experience





Demonstrated skills and experience in engaging with cultural sensitivity, empathy, and the ability to communicate effectively with diverse audiences

Experience supporting individuals experiencing vulnerability, disadvantage or barriers to accessing services

Strong organisational skills including the ability to manage competing priorities and meet reporting requirements

Demonstrated skills in case management and data management systems

Well developed verbal, written and interpersonal communication skills

Experience in working as a member of a team in the context of an online environment

Ability to work from home or an alternative flexible location

Knowledge of the aged care system and the current aged care reforms

Experience in and/or knowledge of working with older people from diverse backgrounds

Experience working in the community

More about the Position

We value and appreciate the diversity of our clients and staff and support an inclusive and equitable workplace, welcoming candidates from all backgrounds and valuing a range of skills and experiences.

The successful applicant will require:

A current first aid and CPR certificate

Use of private vehicle, licence and comprehensive insurance

This position and applicable allowances are paid in accordance with the SCHADS award, Level 5.

Council on the Ageing Queensland is a public benevolent institution which enables successful candidates to salary package for tax benefits.

For further information on the position, please contact Kate Kleemann on *************@cotaqld.org.au using the subject line: Aged Care Navigator - Care Finder - Cairns enquiry

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📌 Aged Care Navigator - Care Finder Program (Cairns North)
🏢 COTA Queensland
📍 Cairns North