Our client is an innovative and growing real estate technology business looking for an experienced and driven Training & Account Manager to join their team.
This is a fantastic chance for someone who enjoys building strong client relationships, delivering exceptional training and helping businesses get the most out of technology.

Working closely with the leadership and onboarding teams, you will take ownership of the client journey, from initial discovery and implementation through to ongoing account management and support.

You will also play an instrumental role in developing and improving the company's training framework, ensuring clients have the tools, resources and confidence to successfully utilise the platform.

The Role:

- Manage the end-to-end client experience, from initial discovery sessions through to implementation, onboarding and ongoing account management.
- Build and maintain strong relationships with real estate agencies, business owners and key stakeholders.
- Deliver engaging and effective software training, both remotely and face-to-face.
- Work collaboratively with internal teams to ensure a seamless onboarding and implementation experience.
- Design, develop and continuously improve training materials, resources and self-service learning tools.
- Create scalable training processes to support the continued growth of the business.
- Act as the primary point of contact for clients, providing ongoing guidance, support and relationship management.
- Monitor client satisfaction, proactively address feedback and ensure clients are maximising the value of the platform.
- Identify opportunities to improve client engagement, training delivery and operational efficiencies.

About You:

- Previous experience in account management,



client success, training, onboarding or implementation, ideally within real estate, PropTech or SaaS.
- A strong understanding of the real estate industry and agency operations.
- Confidence in learning, demonstrating and training others on technology platforms.
- Excellent communication, presentation and relationship-building skills.
- Experience working with business owners, senior management and key stakeholders.
- Robust organisational skills, attention to detail and the ability to manage multiple client relationships.
- A proactive, solutions-focused approach with the ability to work autonomously.
- Experience developing training materials, systems or onboarding processes will be highly regarded.
- Previous real estate business development experience would be advantageous.

What's on Offer?

- Join an innovative and growing business within the real estate technology sector.
- A diverse role combining client relationships, technology, training and account management.
- The opportunity to take ownership of the client experience and contribute to the company's continued growth.
- Work closely with an experienced leadership team.
- The opportunity to develop and implement training frameworks and processes.
- A full-time position with a combination of office-based work and client visits.

If you have a background in real estate, technology, client success or account management and enjoy helping businesses succeed through innovative solutions, we would love to hear from you.

Please submit your resume by hitting APPLY or contact me directly:

Zoe Ware
[email protected]
0488 619 607

All applications will be treated with the utmost confidentiality, and only shortlisted candidates will be contacted.

📌 Training & Account Manager (Brisbane)
🏢 Aurum Talent
📍 Brisbane