**It's more than a job** As a Contract Logistics Distribution Team Leader, you will support the Supervisor in coordinating daily distribution activities, managing customer escalations and maintaining strong service performance. This is a hands-on role for someone who takes ownership, communicates confidently with customers and carriers, and enjoys solving operational problems in a fast-paced environment **Responsibilities** + Coordinate distribution activities and work closely with warehouse teams to ensure accurate, timely and efficient handovers. + Act as a key point of contact for operational escalations, customer complaints and service disputes, taking ownership through to resolution. + Communicate directly with customers to understand issues, manage expectations and provide timely, practical solutions. + Build and maintain strong working relationships with internal stakeholders, carriers, suppliers and other service partners. + Oversee claims processes, investigate discrepancies and delivery issues, and coordinate appropriate follow-up actions. + Monitor operational performance, analyse data and prepare accurate, timely reports on key performance indicators, service levels and productivity. + Support cost management, productivity, customer service and profitability targets through effective coordination and issue resolution. + Identify recurring issues and process gaps, conduct root cause analysis and implement continuous improvement initiatives. + Support change management activities and new operational initiatives, ensuring process changes are communicated and implemented effectively. + Work collaboratively with the Supervisor and wider team to manage competing priorities, particularly during seasonal peaks and periods of increased volume. + Maintain strong attention to detail across operational processes, documentation, claims and customer communications. + Promote a safe working environment and ensure adherence to standard operating procedures and relevant compliance requirements.



+ Support customer onboarding, retention and operational excellence initiatives as required. + Travel occasionally between Sydney and Melbourne to support collaboration and operational alignment. **Requirements** + 2-4 years of experience in transport, distribution, logistics or supply chain operations. + Previous exposure to customer service issues, delivery escalations, claims or dispute resolution. + Experience coordinating with carriers, suppliers, warehouse teams or other operational stakeholders. + Ability to analyse operational data, monitor KPIs and prepare accurate reports. + Strong communication skills, including confidence handling direct customer conversations. + Good organisational skills, attention to detail and the ability to manage competing priorities under pressure. + Familiarity with Microsoft Outlook and general reporting tools. + Exposure to continuous improvement, root cause analysis or change management is advantageous. + Previous formal team leadership experience is desirable but not essential. **Who we are** Kuehne+Nagel is a global leader in logistics, specialising in creative supply chain solutions. At Kuehne+Nagel Australia, we pride ourselves on fostering an inclusive and respectful culture where collaboration thrives, and every voice is valued. Step into a workplace recognised for its commitment to excellence, having earned Great Place to Work recognition for multiple years. Be part of dynamic teams where innovation meets opportunity and join a company that supports your growth while making a difference in the world of logistics. Make your mark with us today! Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-(phone hidden) during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.

📌 Contract Logistics Distribution Team Leader (Eastern Creek)
🏢 Kuehne+Nagel
📍 Eastern Creek