ABOUT THE ROLE

Are you a natural people person with big energy, a passion for fitness and a love for creating incredible experiences?

As the Front of House Superstar at The Yard, you'll be the face, the energy and the first impression of our studio. You'll play a huge role in growing our community, turning enquiries into members and creating an experience that keeps people coming back.

If you thrive in a fast-paced workplace, love connecting with people and want to be part of something exciting, this is for you!

KEY RESPONSIBILITIES
SALES & LEAD MANAGEMENT

- Own the leads pipeline, taking enquiries from first contact through to membership.

- Call new leads, book trial sessions and get people excited about our RIG and TURF programming.

- Build relationships, understand client goals and create a personalised trial experience.

- Lead membership conversations, confidently handle objections and close sales.

- Keep CRM records up to date and track performance against weekly targets.

- Work closely with coaches to create excellent trial experiences and drive conversions.

SOCIAL MEDIA & CONTENT CREATION

- Capture the energy of The Yard through content featuring our training, coaches, members and community.

- Create daily Instagram Stories and support regular grid content.

- Showcase member wins, testimonials and behind-the-scenes moments.

- Create engaging, local content that builds connection and grows our brand.

- Stay across trends and bring fresh creative ideas to the table.

FIRST IMPRESSIONS & MEMBER EXPERIENCE

- Deliver an amazing welcome, seamless check-in and memorable experience for every visit.

- Run Welcome Tours and introduce new clients to their coaches.





- Build genuine relationships and get to know our members by name.

- Create an environment where everyone feels welcome, supported and part of the community.

ABOUT YOU

- Experience in sales, customer service or front desk, ideally in fitness.

- Confident on the phone with great people skills.

- Understanding of CRM systems and sales pipelines.

- Confident creating Instagram content with experience in CapCut or similar.

- Organised, proactive and able to thrive in a fast-paced environment.

- A genuine passion for fitness and training.

- A team player who loves building community.

- Available for early mornings, evenings and some weekends.

Above all, you bring the energy, take initiative, love people and aren't afraid to get stuck in!

WHAT WE OFFER

- A premium boutique setting with world-class training facilities.

- An incredible team and community that backs your growth.

- Hands-on experience across sales, member experience and content creation.

- The opportunity to grow with an exciting and expanding national brand.

- A role where your ideas, personality and impact genuinely matter.

WHY WORK AT THE YARD?

MORE THAN A JOB. BE PART OF SOMETHING BIGGER.

We're building something special, and you'll be right at the heart of it. Expect great people, big energy, plenty of opportunities to grow and a team that celebrates the wins together.

ABOUT US

The Yard is Newcastle's newest premium fitness destination. We're building more than just a gym; we're creating a community.

A place to train hard, connect, grow and belong.

READY TO BRING THE ENERGY?

If you're passionate about people, fitness and creating unforgettable experiences, we want to hear from you. Come be part of The Yard!

📌 Front Of House Manager | The Yard Gym Newcastle (Newcastle West)
🏢 BODY BUILDR NEWCASTLE
📍 Newcastle West