Key Information

Position: Head of Operations

Contract: Full-time

Salary: £54,479 – £59,824 per annum

Location

Midlands & South

Hours Per Week

37.5 hours per week

Application Closing Date

18/11/2026

About Emerging Futures CIC

Emerging Futures began in 2014, born from a belief that recovery is possible for everyone, and that those who have walked that path should lead the way forward.

From modest beginnings, Emerging Futures expanded across the UK, to a growing and diverse team of staff and volunteers, many with lived experience themselves. Offering support to people affected by homelessness and drug and alcohol use, Emerging Futures has helped thousands through housing, coaching and therapeutic programmes.

Using compassion and courage, Emerging Futures believes that recovery is not just a word, it’s a promise that anything is possible. Together, we’re working for a world where everyone has somewhere to live, something to do, and someone to love.

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About The Role

This is a hands-on senior leadership role with responsibility for the performance, quality, safety and financial sustainability of services across the Midlands and South. You’ll lead and develop Area Service Managers, stay connected to what is happening within services and provide practical support where improvement is needed.

You’ll also build strong relationships with commissioners, partners and local stakeholders, helping to strengthen and grow Emerging Futures’ work across the region.

Your Main Focus Will Be On

Leading and developing Area Service Managers and their teams.

Driving operational performance and ensuring services meet contractual expectations.

Overseeing budgets and leading recovery plans where services are off track.

Providing leadership across quality, safeguarding, risk and housing compliance.

Strengthening drug and alcohol practice and our wider recovery offer.

Building commissioner and partner relationships and supporting contract growth.

Creating a positive employee experience and addressing people or performance issues early.

Contributing to organisational development as a member of the Senior Management Team.

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About you

You Will Have Substantial Experience Of Leading Or Delivering Drug And Alcohol Services, With a Sound Understanding Of The Treatment And Recovery System, Harm Reduction And Recovery-oriented Practice.





You Should Also Have Recent Experience In Working At a Senior Level, Developing New And Existing Services And Partnership Working.

You Should Also

Have

- Extensive experience working in homelessness, drug and alcohol, housing and/or criminal justice services.
- Experience in supporting managers and staff teams to deliver high-quality, cost-effective services across geographically dispersed teams.
- Excellent skills in communication, leadership and influencing.
- Experience and knowledge in relation to safeguarding and effective risk management.
- Strong and proven leadership skills including an excellent ability to motivate, inspire and influence people.
- Ability to meet targets and deadlines within financial constraints and available resources, anticipating financial risks, planning ahead and acting promptly on early warning signs to prevent minor pressures from developing into significant financial issues.
- Demonstrate a capacity to work autonomously, keep calm under pressure and the flexibility to work from varying operational sites as required across a regional geographical footprint.

How to apply To apply for this role, click the ‘apply now’ button and complete our online application form. Our online application form consists of a set of “getting to know you” questions that are specific to each role. For most of our positions, we also ask that you upload a CV.

Download the for a full list of duties, along with a person specification detailing essential and desirable skills.

See below for our step-by-step guide to completing your application, and some useful tips to help you understand what we look for.

Download View GDPR For Applicants

Key Dates

Deadline – 18/11/2026

Interview – TBC A guide to completing your application

STEP 1

Copy and save the URL at the bottom of the form

So that you can revisit your application at a later date.

STEP 2

Complete your personal details In order for us to contact you about your application.

STEP 3

Answer Our ‘about You’ Questions To help us understand your values, skills and experience.

STEP 4

Upload your CV

Not all roles require a CV. This will not be visible if it is not required.

STEP 5





Complete the declarations

About any adjustments, GDPR, your legal right to work, and DBS checks.

STEP 6

Don’t forget to click ‘submit’

Wait until you see the “application successful” message.

Practical tips

Read these useful tips to help you prepare your application.

Read these useful tips to help you prepare your application.

- Our job applications are submitted on an online form by clicking the “apply now” button. As with all online webpages, if you lose your internet connection the page can crash, and you risk losing your application.
- To avoid this happening, we’d advise writing the answers to our ‘getting to know you’ questions offline first, either on your computer or phone. Once you’re happy and ready to submit, you can paste them into the online form. Alternatively, copy the form URL displayed at the bottom of the form by the “submit” button, and use this to revisit your application online later.
- It’s always worth double checking that your email address and phone number are correct. If there are typos here, we won’t be able to contact you about your application after we have shortlisted to interview.
- Write your ‘getting to know you’ responses in your own words. Imagine you’re speaking to the person who you hope might hire you. The more we know about the real you, your values, and your experiences the better (so don’t let ChatGPT answer for you!).
- Read through your responses a few times before you send the final application and correct any spelling errors or add anything you may have missed. We’re not looking for seasoned copywriters, but it shows you’ve taken care over your application.
- Not all our jobs require you to upload a CV, but if you are asked to, please make sure it’s in a format that we can read. Accepted formats: pdf, doc, jpeg, jpg, png, txt, docx.

- Once you have submitted your application, wait until you see the “application successful” message. You’ll also receive an email confirming the application has been received, which has a link to complete our Equality and Diversity short survey.

Working in our Midlands & South services

By joining the Emerging Futures workforce, you become part of a nationwide team dedicated to providing addiction recovery support services throughout the United Kingdom. This role joins part of a larger team in the Midlands & South, with colleagues working across our services in Birmingham, Gloucester, Worcester, West Sussex and Hertfordshire.

📌 Head of Operations (Port Broughton)
🏢 Emerging Futures
📍 Port Broughton