About the Role:

We are looking for an experienced Care Coordinator to join our Melbourne team, with robust Support at Home experience.

This is a hands-on coordination role where you will support clients, coordinate services and work closely with Care Partners, Team Leaders and frontline teams to ensure services are delivered safely, efficiently and in line with funding and compliance requirements.

Key Responsibilities

- Coordinate the delivery of Support at Home services, ensuring clients receive timely, safe, person-centred and quality care.
- Work collaboratively with Clinical Care Partners to ensure services are aligned with clients’ assessed needs, care plans and clinical recommendations.
- Manage client budgets and funding utilisation, ensuring services are delivered within available funding while identifying opportunities to maximise appropriate supports and client outcomes.
- Coordinate service referrals, including allied health, nursing, personal care and other support services, ensuring timely implementation and follow-up.
- Build and maintain positive relationships with clients, families, representatives and service providers, promoting client satisfaction, engagement and continuity of care.
- Monitor client service delivery, identify changes in needs and escalate clinical concerns to the Clinical Care Partner for assessment and guidance.
- Coordinate client onboarding, service commencement, service reviews and changes to care arrangements in consultation with Clinical Care Partners.
- Maintain accurate client records, service agreements, care plans, budgets and documentation in accordance with organisational and regulatory requirements.




- Proactively engage with clients to review their services, identify unmet needs and support effective utilisation of their Support at Home funding.
- Respond to client enquiries, concerns and service delivery issues promptly, escalating clinical matters and risks through appropriate channels.
- Ensure service coordination and documentation meet relevant aged care quality, compliance and organisational requirements.
- Manage competing priorities and a portfolio of clients in a fast-paced aged care environment.

You will also have:

- Strong knowledge of Support at Home Program funding and aged care service requirements.
- Experience in a Care Coordinator, Service Coordinator, Client Services or similar role.
- Strong understanding of care plans, budgets, client records and compliance.
- Excellent communication and stakeholder management skills.
- Strong attention to detail and the ability to manage competing priorities.
- Experience using aged care, client management or rostering systems.
- A genuine commitment to person-centred care.
- Aged care experience, particularly Support at Home experience, is essential for this position.

Why Join Lumia Care?

- Make a genuine difference to the lives of older Australians.
- Join a growing and purpose-driven aged care organisation.
- Work alongside a supportive and collaborative team.
- Opportunity for career development and growth.
- Full-time position based in Melbourne

Apply Now If you are passionate about supporting older Australians and have strong administration and coordination skills, we would love to hear from you.
Apply today and help us deliver care that truly makes a difference.

📌 Care Coordinator - Vic (Melbourne)
🏢 Lumia Care
📍 Melbourne