Job Description (JD): AWS Connect Technical Lead/Sr Engineer

Key Technical Skills:

Amazon Connect architecture, configuration and platform administration

Contact Flows, routing strategies, queues, profiles and customer journeys

Amazon Lex bot integration and conversational AI design

Connect APIs, Lambda integrations and event-driven architectures

Contact Trace Records (CTR), Kinesis streaming and analytics integrations

Amazon Connect security, SAML/SSO and identity integration patterns

Workforce Management, Quality Management and Contact Lens capabilities

Connect platform troubleshooting, operational support and service optimisation

Infrastructure as Code and DevOps adoption for Amazon Connect configuration management

Technical Lead Behaviours





Provides authoritative technical leadership for the Amazon Connect platform

Drives solution design alignment

Owns technical delivery outcomes and platform quality standards

Helps inform decisions balancing business and technical requirements

Coaches and mentors engineers to build long-term Amazon Connect capability

Proactively identifies design, delivery and operational risks

Collaborates effectively across AWS, vendors and internal stakeholders

Leads platform simplification and automation outcomes

Promotes operational excellence, resiliency and customer experience outcomes

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📌 AWS Connect Technical Lead/Sr Engineer (Haymarket)
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