The Role Ink Recruitment has been engaged to recruit a Head of Assurance for a well-renowned, Sydney-based financial services organisation. Reporting to a member of the executive team and sitting on the program leadership team, you will provide independent second-line oversight across a critical remediation program, with accountability for assurance over remediation design, delivery, reconciliation, financial integrity and closure.

You will lead one direct report with support from a broader project team. This is a role for someone who brings independent judgement and constructive challenge, testing whether methodologies, controls and customer outcomes are working as intended and backed by complete, regulator-ready evidence, while keeping clear separation from the design and execution teams.

Key Responsibilities

Lead independent assurance

across solution design, operational delivery and program closure, with a risk-based assurance plan aligned to remediation priorities, material risks and regulatory expectations

Assess design and delivery

of methodologies, treatment plans, population logic, calculations, processes and controls, and test that remediation is applied consistently across customer, claims, premium and payment outcomes

Oversee end-to-end reconciliation across populations, customer outcomes, claims, refunds, payments and financial records, ensuring exceptions and variances are investigated, resolved and evidenced

Evaluate control effectiveness across remediation processes and hand-offs, maintaining transparent findings and actions and confirming root causes are sustainably addressed

Define closure requirements and provide an independent view on whether outcomes, reconciliation,



control actions and residual risk support workstream and program closure

Report with clarity to executive, Steering Committee, Board and Board committees, and support regulatory engagement with complete, consistent and defensible evidence

Lead and coordinate, managing your direct report and working with specialist support across Risk, Finance, Legal, Internal Audit and external advisers

Desired Experience

Banking or financial services background with strong audit or assurance experience

Working knowledge of remediation programs , ideally large-scale regulatory remediation

Proven track record designing and leading risk-based assurance

across complex programs or operational processes

Strong reconciliation and financial integrity capability , including investigating and resolving exceptions and variances

Experience assessing

control design and operating effectiveness

and validating sustainable closure of findings

Confident

Board, executive, audit and regulatory reporting , with clear and authoritative advice

Sharp analytical judgement,

qualified scepticism

and the confidence to challenge senior stakeholders constructively

Tertiary qualification in risk, audit, finance, accounting, law, business or a related field, or equivalent senior experience

Availability to start ASAP

Benefits

High-visibility role with direct exposure to the Board and executive

Genuine independence and the mandate to shape assurance practice

Opportunity to embed lasting reconciliation, evidence and closure discipline across the organisation

Incredibly collaborative culture

with supportive executives setting the right tone from the top

Up to

$245,000 package.

Remote or hybrid working

available

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📌 Head of Assurance | Remediation Program (Haymarket)
🏢 Ink Recruitment
📍 Haymarket