Are you passionate about helping people achieve their fitness goals and live healthier lives? Do you thrive in a agile, energetic environment where every day brings new opportunities to make a positive impact?

What You'll Be Doing

As the friendly face of our fitness community, you'll be at the heart of everything we do. Your role will include:

- Welcoming members and guests with genuine warmth and enthusiasm
- Providing exceptional customer service that exceeds expectations
- Assisting with membership inquiries and enrollment processes
- Managing front desk operations with efficiency and professionalism
- Handling member concerns and resolving issues with a solution-focused approach
- Supporting fitness programs and wellness initiatives
- Maintaining accurate member records and facility information
- Promoting our services and helping members discover new ways to reach their goals

Who You Are

- A genuine passion for fitness and wellness
- Excellent communication and interpersonal skills




- Previous customer service experience (fitness industry experience is a plus)
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced workplace
- Positive attitude and team-player mentality
- Flexibility to work various shifts including evenings and weekends
- Basic computer skills and familiarity with membership management systems

What We Offer

- Complimentary gym membership and access to all facilities
- Flexible scheduling to support work-life balance
- Fun, supportive work environment with team-building activities

Ready to Make a Difference?

If you're excited about being part of a team that transforms lives through fitness and wellness, we want to hear from you This is more than just a job - it's an opportunity to inspire others, build meaningful relationships, and contribute to a healthier community.

📌 Customer Service Officer (Hawkesbury City Council)
🏢 The Y NSW
📍 Hawkesbury City Council