31 Oct
|
DirectIT
|
Sydney
DirectIT in Sydney is seeking an experienced Quality Assurance Manager to oversee our telemarketing quality programs. You will monitor, evaluate, and coordinate QA systems to drive efficiency, consistency, and regulatory compliance across the operation.
You will collaborate with the operations and training teams to ensure agents are well coached, tools are aligned with standards, and performance data are analysed to identify improvements. Regular reports will be prepared for management.
📌 QA & Process Improvement Lead – Telemarketing (Sydney)
🏢 DirectIT
📍 Sydney