Federal Court of Australia – Melbourne VIC

The Recording & Transcription Program is a Court-led transformation initiative modernising recording and transcription services across the Courts through improved technology, service delivery, operating arrangements and governance.

Reporting to the Senior Program Manager, the Business Analyst provides dedicated business analysis capability for the Transcript Ordering and Payment System (TOPS). The role supports the TOPS delivery lifecycle from discovery and service design through requirements definition, procurement, detailed design, build, testing, operational readiness and transition.

The Business Analyst is responsible for developing and maintaining detailed business requirements, business rules, process evidence and requirements traceability for TOPS. The role translates validated user, operational and policy needs into transparent, prioritised and testable requirements and acceptance criteria.

The role analyzes the end-to-end transcript service across request and ordering, workflow, allocation, status, access, fulfillment, pricing presentation, payments, reporting and integration, including the identity, security, privacy, records, confidentiality and audit controls that affect these processes.

The Business Analyst works collaboratively with the Digital Product Owner, Service Designer, Solution and Integration Architect, operational subject-matter experts, Digital Practice, CourtPath and case-management representatives, Finance, Procurement, security, privacy and information-management specialists and prospective delivery partners.

A key aspect of the role is maintaining requirements for both charging-enabled and charging-disabled operating scenarios.



The Business Analyst translates approved Charging Framework settings and controlled assumptions into TOPS requirements while allowing core ordering, access and workflow capabilities to progress independently of final charging activation.

Position Overview

The Recording & Transcription Program is a Court-led transformation initiative modernising recording and transcription services across the Courts through improved technology, service delivery, operating arrangements and governance.

Reporting to the Senior Program Manager, the Business Analyst provides dedicated business analysis capability for the Transcript Ordering and Payment System (TOPS). The role supports the TOPS delivery lifecycle from discovery and service design through requirements definition, procurement, detailed design, build, testing, operational readiness and transition.

The Business Analyst is responsible for developing and maintaining detailed business requirements, business rules, process evidence and requirements traceability for TOPS. The role translates validated user, operational and policy needs into clear, prioritised and testable requirements and acceptance criteria.

The role analyzes the end-to-end transcript service across request and ordering, workflow, allocation, status, access, fulfillment, pricing presentation, payments, reporting and integration, including the identity, security, privacy, records, confidentiality and audit controls that affect these processes.





The Business Analyst works collaboratively with the Digital Product Owner, Service Designer, Solution and Integration Architect, operational subject-matter experts, Digital Practice, CourtPath and case-management representatives, Finance, Procurement, security, privacy and information-management specialists and prospective delivery partners.

A key aspect of the role is maintaining requirements for both charging-enabled and charging-disabled operating scenarios. The Business Analyst translates approved Charging Framework settings and controlled assumptions into TOPS requirements while allowing core ordering, access and workflow capabilities to progress independently of final charging activation.

The key duties of the position include:

- Plan and undertake structured discovery and requirements elicitation with users, operational subject-matter experts and technical stakeholders, drawing on existing processes and systems, service-design evidence, business rules and approved program decisions.
- Analyze and document current-state and target-state processes across transcript and recording requests, ordering, workflow, allocation, access, fulfillment, payments, reconciliation, exceptions, refunds, inquiries and support, including roles, hand-offs, controls and service levels.
- Translate validated user, business, operational and policy needs into structured, prioritised and testable functional and non-functional requirements, user stories, use cases, process maps, business rules and acceptance criteria, including requirements for roles, permissions, data, workflow, notifications, confidentiality, audit, security, privacy, records, reporting and integration.
- Maintain

📌 Business Analyst (Melbourne)
🏢 Federal Court of Australia
📍 Melbourne