Job Category: Aged & Disability Service (ADS)

As a dedicated Victorian community care organisation, the Australian Vietnamese Women’s Association (AVWA) provides vital support services across the state. We believe that exceptional care for the community starts from within, which is why we foster a supportive, inclusive, and family-like environment where everyone is valued.

We are incredibly proud to be named aSilver Finalist in the Government, Education and Not-For-Profit category of the 2026 Australian Financial Review BOSS Best Places to Work list. When you join AVWA, you are joining an award-winning team that prioritises employee well-being, celebrates diversity, and empowers you to bring your whole self to work.

Job Description

Role Purpose

The Care Partner is the designated care manager under the Support at Home Program, responsible for delivering care management activities that enable older people to live safely and independently at home. Working within a rights-based, person-centred framework, the Care Partner collaborates with participants, their supporters, and interdisciplinary teams to coordinate tailored, responsive and inclusive support.
Care Partners function as relationship-based care managers who provide ongoing planning, monitoring, service coordination, and education, with a solid focus on wellness, reablement, and culturally safe care.
They play a key role in planning and overseeing care service delivery across all support streams, including the Assistive Technology and Home Modifications (AT-HM), and work closely with clinically qualified Care Partners when a participant’s needs require advanced clinical input or complex care planning.

Whatwe are looking for

Care Planning and Coordination





- Collaborate with participants to develop individualised care plans within 28 days of service commencement, ensuring alignment with the Notice of Decision, formal aged care assessment, and approved Support Plan.
- Incorporate the participant’s goals, service preferences, cultural needs, risk factors, and AT-HM requirements.
- Establish and update quarterly budgets, ensuring participants understand their available services and financial responsibilities.

Collaboration with Clinically Qualified Care Partners

- Work as part of a team-based model, escalating care planning and clinical decisions to a clinically qualified Care Partner (e.g., Registered Nurse, Social Worker, Allied Health Professional) where the participant’s needs exceed general care management scope.
- Ensure care plans reflect clinical advice and monitor implementation of recommended clinical interventions (e.g., wound care, mobility equipment, medication support).

Pathway-Specific Coordination

- AT-HM Pathway: Manage service coordination and education related to approved AT or home modifications; support participants with integrating AT into daily routines and safety.

Monitoring, Review and Risk Management

- Review care notes and service delivery data; proactively identify and address emerging risks or changes in participant needs.




- Conduct at least monthly care management activities and schedule formal care plan reviews at least annually or as required by program triggers.
- Support participants to undergo Support Plan Reviews or reassessments via My Aged Care, where appropriate.

Financial and Budget Oversight

- Collaborate with participants to plan and manage individualised budgets in line with their classification and support needs.
- Monitor spending to prevent underspends and overspends and align resource allocation with changing needs, including temporary increases during illness or recovery.
- Liaise with service providers for efficient and appropriate use of resources, especially for AT-HM, clinical, or specialist services.

Relationship Management and Communication

- Build meaningful relationships with participants and their supporters to understand goals, preferences, and life circumstances.
- Communicate effectively with internal and external stakeholders, including GPs, allied health, palliative care providers, and service coordinators.
- Facilitate or participate in case conferences, ensuring care plans reflect shared decision‑making and supported risk‑taking.

Empowerment and Education

- Promote participant choice and autonomy in service decisions, including supported decision‑making and self‑management models.
- Provide education on aged care navigation, Assistive Technology use, clinical warning signs, wellness, and health literacy.
- Offer resources and guidance to informal carers and supporters, including during Restorative and End‑of‑Life pathways.

Documentation and Compliance

- Maintain accurate, timely care notes and ensure do

📌 Care Partner (Melbourne)
🏢 Australian Vietnamese Women's Association
📍 Melbourne