Are you an experienced technical professional who enjoys solving complex problems, working directly with customers and seeing the impact of your expertise in the field?

As our Technical Support – Pumps specialist, you’ll provide technical leadership and field support across Metso’s slurry pumps, cyclones, valves and hoses portfolio.

Working closely with customers and our sales and service teams, you’ll help improve equipment reliability, performance and asset life while identifying opportunities to strengthen aftermarket and lifecycle support. From troubleshooting and commissioning to technical training and service development, you’ll play an important role in helping our customers get more from their equipment throughout its lifecycle.

Introduction to the role

Are you an experienced technical professional who enjoys solving complex problems, working directly with customers and seeing the impact of your expertise in the field?

As our Technical Support – Pumps specialist, you’ll provide technical leadership and field support across Metso’s slurry pumps, cyclones, valves and hoses portfolio.

Working closely with customers and our sales and service teams, you’ll help improve equipment reliability, performance and asset life while identifying opportunities to strengthen aftermarket and lifecycle support. From troubleshooting and commissioning to technical training and service development, you’ll play an important role in helping our customers get more from their equipment throughout its lifecycle.

What you’ll do

- Provide technical support and field service expertise across Metso’s Pumps portfolio, including slurry pumps, cyclones, valves and hoses.





- Partner with customers to understand operational challenges and recommend practical technical solutions.

- Support commissioning, start-ups, performance checks, equipment trials, warranty inspections and parts requirements.

- Troubleshoot equipment and process issues through site visits, technical investigations and root cause analysis.

- Support the resolution of warranty claims, technical incidents and customer concerns.

- Provide technical guidance to sales, field service, quality and other internal teams.

- Review inspection reports and installed-base information to provide recommendations for equipment performance, maintenance and lifecycle improvements.

- Identify opportunities within the installed customer base for aftermarket services, parts, repairs and lifecycle solutions.

- Support the development of sustainable growth and retention strategies across the Pumps portfolio.

- Work collaboratively with local and global sales, service and technical teams to strengthen service capabilities.

- Contribute technical expertise to product development, technical sales support, problem management and continuous improvement initiatives.

- Develop and deliver technical training for customers and internal teams.

- Maintain an understanding of industry developments,



competitor activity and evolving customer needs.

- Build trusted customer relationships through responsive, knowledgeable and high-quality technical support.

Who you are

We’re looking for someone who combines robust technical knowledge with a practical, customer-focused approach. You enjoy getting out to site, understanding how equipment is performing and working collaboratively to find the right solution.

You may bring:

- Technical experience with pumps, mineral processing equipment, rotating equipment, mechanical systems or similar industrial technologies.

- Experience providing field-based technical support, troubleshooting, commissioning or equipment maintenance.

- An understanding of mining, minerals processing or other heavy industrial operating environments.

- The ability to investigate technical issues, undertake root cause analysis and translate findings into practical recommendations.

- Experience working collaboratively with customers, sales, service, engineering and technical teams.

- Strong communication skills, with the ability to explain technical information to a range of audiences.

- An interest in identifying opportunities to improve equipment performance, reliability and lifecycle value.

- Experience delivering technical training or coaching would be advantageous.

- Willingness to travel to customer sites as required.

You don’t need to tick every box. If you have relevant technical experience, transferable skills and a genuine interest in helping customers improve the performance and reliability of their equipment, we encourage you to apply.

📌 Technical Support (Brisbane)
🏢 Metso
📍 Brisbane