At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.

We stand for equality, diversity and inclusion.

We care about people & planet and promote health & wellbeing.

We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:

- Leave entitlements – 5 weeks Paid Annual, Paid Parental, Family & Community and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible).

About this work area

As our Product Quality & Recovery Manager, you will lead a team focused on maximising product value, reducing waste, improving quality outcomes, and creating great customer experiences in our As-Is department.

This role combines people leadership, commercial decision-making, efficient ways of working, and sustainability. Together, you’ll decide what can be repaired, reused, or resold, and make sure products are secure and meet quality standards.





You’ll work with teams across the store to improve how these products are handled and sold and help more customers choose pre-loved and recovered products.

Key responsibilities include:

- Leading and developing a high-performing team.
- Manage daily operations to ensure the Product Recovery & Quality team delivers good customer service and meets IKEA quality and safety standards.
- Monitor sales performance and KPIs to identify improvement opportunities, take action to achieve sales targets, and maximise profitability through attractive product presentation and competitive pricing.
- Promote sustainability by helping give products a second life, reducing waste, and offering customers more affordable choices.

Who you are

You are an experienced people leader who enjoys solving operational challenges and motivating teams to deliver strong commercial and customer outcomes. If you have a background in retail operations, logistics, supply chain, quality, sustainability, or a similar high-volume environment, this role could be for you.

We're interested in candidates who are or have:

- A confident leader who enjoys coaching and developing people.
- Commercially minded with experience in sales, budgets, and profitability in retail, preferably in a large store or home furnishing business
- Results driven and able to improve sales and business performance.
- A problem solver who can identify issues and find practical solutions.
- A good communicator who works well with different teams.
- Open to feedback and willing to learn and improve.
- Good at using Microsoft Office, especially Excel.

Additional information:

- This role is permanent full-time, 76hrs/fortnight.
- Internal role title is Product Quality & Recovery Manager.
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday) & public holidays.

📌 Department Manager (North Lakes)
🏢 Ikea
📍 North Lakes