Job Description
First in the department. Big on variety. Ready to make your mark?/n Love solving tech problems, making systems work better and being the person people turn to when IT has other ideas? This could be your next move. /n GWM is looking for a hands-on Business Systems & IT Support Specialist to become the first member of our IT department, supporting our people and technology across Australia and New Zealand. /n This isn’t a narrow, stay-in-your-lane job. It’s an opportunity to roll up your sleeves, bring order to the everyday and help lay the foundations for our evolving IT function. The opportunity/n From troubleshooting a laptop to improving a business system or coordinating an external provider, you’ll bring technical know-how and a practical approach to whatever comes next. /n You’ll keep things running today while helping shape better ways of working for tomorrow. Working with our Head of P&C; & COO to start with (IT Manager to come), Head Office and external IT support provider, you’ll have partners to call on—and ownership of following things through. /n Your day could include: /n /n
- Keeping our people connected: resolving hardware, software, Microsoft 365, access and connectivity issues. /n
- Making support work better: managing help desk requests, prioritising issues and keeping users informed. /n
- Keeping systems reliable and secure: coordinating monitoring, maintenance, patching, backups and incident response. /n
- Getting the essentials right: managing equipment, onboarding and offboarding, user access and practical documentation. /n
- Connecting the dots: working with vendors and our IT support provider to get issues resolved. /n
- Building what comes next:



supporting system upgrades, strengthening processes and turning recurring problems into lasting improvements. /n You’re an IT all-rounder—with a people-first approach/n You’re technically capable, naturally curious and happy to get hands-on. You can switch between helping a colleague, investigating a system issue and improving a process without losing sight of what matters most. /n We’d love to hear from you if you bring: /n /n
- Broad, practical experience across IT support, business systems and infrastructure. /n
- Working knowledge of Microsoft 365, networks, server and cloud environments, security and access management. /n
- Flexibility and adaptability: priorities will shift, the department will evolve, and you’re comfortable adjusting your approach. /n
- Initiative and ownership: you spot what needs doing, take action and know when to call in specialist support. /n
- Transparent communication—you make technology understandable, not more complicated. /n
- A relevant IT qualification or equivalent hands-on experience. /n /n Experience with Pentana, system implementations or technology projects would be a bonus. Why this role?/n Variety. Ownership. The chance to build something. /n You won’t be stepping into a fully established department with every process already mapped out. You’ll help create the foundations as GWM builds its IT capability—balancing everyday support with meaningful improvements. /n If you’re an all-round IT whiz who enjoys change, likes helping people and wants to make a visible difference, we’d love to hear from you. /n Apply with your CV and a short introduction telling us why this opportunity is right for you. /n

📌 Business Systems and IT Support Specialist (Melbourne)
🏢 GWM Australia
📍 Melbourne