Senior Project Manager

Sydney

Ipsos is one of the world’s leading market research companies, founded and run by research professionals. With a presence in over 90 countries and offices across Australia, we help organisations better understand people—their behaviours, motivations, and decisions.

We’re looking for a Senior Project Manager, Experience Management (XM) to join our Customer & Employee Experience team in Sydney.

ABOUT THE ROLE

In this role, you'll lead the successful delivery and ongoing management of Employee Experience (EX) and Voice of Employee (VoE) programmes for some of Australia's leading organisations. Combining project management expertise, client relationship management, and experience management technology, you'll ensure programmes are delivered on time, within budget, and aligned to client objectives.

You will work closely with clients, researchers, technology specialists, and global teams to drive programme success and continuously improve employee experience outcomes.

Key responsibilities include:

- Manage the end-to-end delivery of Experience Management (XM) programmes
- Acting as the primary contact for assigned clients
- Building and maintaining robust client relationships
- Leading project planning, scheduling, budgeting, and risk management
- Coordinating activities across research, technology, operations, and offshore teams
- Supporting the configuration and optimisation of XM platforms, including Qualtrics, Medallia, and InMoment
- Monitoring project performance, timelines, budgets, and deliverables
- Managing project documentation, reporting, and change requests
- Identifying opportunities to improve programs and deliver business value
- Supporting proposals, project scoping, costing, and client presentations
- Coaching and mentoring junior team members




- Contributing to process improvement and business growth initiatives

YOUR PROFILE

- A degree in psychology, marketing, economics, business or related field (or similar)
- 4 to 7 years' experience in Experience Management (XM), Employee Experience (EX), consulting, research, or a related discipline
- Experience managing complex projects and client relationships
- Strong knowledge of Voice of Employee (VoE) programs and methodologies
- Experience using XM platforms such as Qualtrics, Medallia, InMoment, or similar software
- Demonstrated ability to manage multiple projects and stakeholders simultaneously
- Strong project management, communication, and problem-solving skills
- Experience working with cross-functional and remote teams
- Proficiency in MS Office

OUR CULTURE

Our culture is the best of both worlds - we combine the creative, entrepreneurial spirit of a boutique agency with the scale, diversity, and opportunities of a global organisation.

You’ll work alongside bright, friendly, and passionate people from a wide range of backgrounds and experiences. We’re united by our core values of integrity, curiosity, collaboration, client first, and an entrepreneurial mindset.

And importantly—we enjoy what we do and make time to have fun along the way.

EMPLOYEE BENEFITS

At Ipsos, our people are at the heart of what we do. We offer a range of benefits to support your growth, wellbeing and work-life balance, including:

- Learning and development programs,



plus study assistance and study leave
- Paid leave for volunteering, your birthday, and starting a family
- Employee Assistance Program (EAP) for wellbeing support
- Flexible and hybrid work options
- Work From Anywhere (up to 6 weeks per year)
- Regular social events and a collaborative team environment
- Well-stocked office with daily breakfast, fresh fruit, snacks and hot drinks

Ipsos is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment. We seek belonging for all, promote diversity and practice equity. We are committed to building and supporting an inclusive workforce that truly reflects the global communities we operate in. People from all backgrounds, including Aboriginal and Torres Strait Islander people, are strongly encouraged to apply.

This position is only open to applicants who have the right to live and work in Australia.

Pay: From $90,000.00 per year

Application Question(s):

- What are your current Australian work rights? Please indicate whether you are an Australian / New Zealand Citizen, Australian Permanent Resident, hold a temporary visa, or have no current Australian work rights. If you hold a temporary visa, please provide your visa type/subclass, expiry date, and any applicable work restrictions.
- What is your expected annual base salary (excluding superannuation)?
- Which city and state are you currently located in?
- Are you comfortable working in a hybrid environment, with 3-4 days per week in the office?
- How many years of market research experience do you have (including agency, supplier, client-side, internships and university placements)?

Work Authorisation:

- Australia (Required)

Work Location: Hybrid remote in North Sydney NSW 2060

📌 Senior Project Manager (North Sydney)
🏢 Ipsos
📍 North Sydney