Bar/Venue Supervisor – Bancho Bar
Haymarket, NSW | Full-time | Hands-on leadership role

About Bancho Bar:
Bancho Bar is an intimate, high-energy cocktail and whisky bar hidden in the heart of Haymarket’s Chinatown. We take pride in delivering top-tier hospitality, exceptional service, and showcasing one of Sydney’s largest selections of Japanese whisky alongside bespoke craft cocktails.

The Role

We're looking for an experienced Supervisor to join our close-knit, high-performing team. This is a hands-on leadership position within a fast-paced venue, working closely with and reporting directly to our Beverage Director. Full training will be provided from day one to set you up for success—we would rather invest in someone with the right attitude and floor presence than leave you guessing at our systems.

You will be the person who opens the room, sets the standard for service, keeps the floor moving during a full counter, and closes the venue accurately—every time.

The ideal candidate will bring experience and confidence in the following areas:

- Supervising and managing a fast-paced hospitality environment
- Leading, motivating, and supporting a team of 5–10 staff members
- Overseeing rostering and shift management
- Managing stock and beverage ordering
- Ensuring daily opening and closing procedures are completed accurately and consistently
- Delivering consistently high standards of customer service
- Maintaining compliance with relevant legislation, council requirements, and liquor regulations

Roles & Responsibilities

In service Tasks

- Ensure daily setup/closing checklist has been executed and completed




- Greet guests promptly and courteously upon arrival
- Provide a solid understanding of the menu and menu items
- Take food and drink orders with a focus on upselling menu items
- Regular guest interactions and follow up/feedback
- Serve food and drinks in a timely and professional manner
- General cash handling and EFTPOS payment handling
- Maintain venue cleaning and presentation standards
- Follow all food safety guidelines
- Provide strong communication and team work skills
- Assist with opening and closing duties, including restocking and cleaning
- Allocate bookings to accommodate reservation requirements
- Notify team of table turnover times and notify guests
- Responding and communicating with reservations
- Coordinating with staff to manage service flow
- Taking and managing waitlists
- Managing staff breaks and sign offs
- Oversee the execution of daily bar and floor tasks

Back Of House

- Manage and process orders and invoicing
- Manage staff rostering and process timesheets
- Manage end of night takings reconciliation
- Manage POS products and accurate costings including stocktake
- Deliver explicit communication with all departments
- General computer skills and in-house applications (Excel, Abacus BOH, Open Table,



Clickup)
- Council and police venue requirements including: RSA, Food Safety, CCTV, incident register, DA, Plan of management
- Maintain daily/weekly/monthly financial planning and targets with upper management

Staff Development

- Work with upper management to create, execute and follow up on staff progression and development plans
- Train and monitor staff development in consistency of daily task execution
- Train and monitor staff development in efficiency of daily task execution
- Train and monitor staff development in selling capabilities
- Train and monitor staff development in product knowledge
- Provide continued guidance and mentorship to all recruits
- Provide staff feedback on development and goal setting

How to apply:

Send your CV and a short note telling us about a venue you have supervised or helped run, and what you did to make service smoother or your team stronger. We read every application. If you have been waiting for a supervisor role where the beverage list is the point and your leadership is felt on the floor every night, apply now.

Job Type: Full-time

Pay: $70,000.00 – $80,000.00 per year

Benefits:

- Salary packaging

Application Question(s):

- What POS systems are you familiar with?
- What booking systems are you familiar with?
- How many years experience do you have as a bartender/waitstaff?

Experience:

- Supervising: 1 year (Preferred)
- Customer service: 3 years (Preferred)
- Schedule management: 1 year (Preferred)
- Purchasing: 1 year (Preferred)

Work Location: In person

📌 Bar/Venue Supervisor - Cocktail Whisky Bar (Haymarket)
🏢 Bancho Bar
📍 Haymarket