Job Summary: The Customer Service Specialist will interact with the company’s customers by addressing inquiries and providing a high level of customer support for company services. Supervisory

Responsibilities:
- None Duties/Responsibilities:
- Interacts with customers via telephone, or in person to provide support and information services.
- Sets up and maintains customer accounts.
- Ensures that appropriate actions are taken to resolve customers’ issues and concerns.
- Fields customer questions and concerns; forwards to appropriate staff when issues are beyond the representative’s knowledge.
- Maintains customer accounts and records of customer interactions with details of inquiries or comments.
- Consults with customers to understand their needs and preferences related to services.
- Explains services, suggesting and selecting options suitable for the customers’ needs.
- Coordinates information between customers and operations staff.
- Processes customer payments, assists with invoicing and billing.
- Performs other related duties as assigned. Required Skills/Abilities:
- Excellent communication skills including active listening.
- Excellent interpersonal and customer service skills.
- Service-oriented with problem solving skills.
- Proficient computer skills with the ability to learn new software.
- Knowledge of,



or ability to learn, product, service, or area of customer service specialization. Education and

Experience:
- High school diploma or equivalent required.
- One year customer service experience required.
- Work in similar industry preferred. Physical

Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift and carry up to 15 pounds at times. White Trash Services offers competitive pay and a benefits package to full-time employees
- medical
- dental
- vision
- 401K
- paid holidays
- paid time off We are a culture-focused and customer service driven company that is growing quick, come prosper with us We are looking for a positive addition to our team that can handle multitasking with a smile. The goal is for each person who calls or stops by our office to feel like we cannot wait to make their day better. Whether it's a customer, potential customer, salesperson, co-worker, or wrong number, we want our business to be remembered. The position includes customer service, data entry, billing and filing. If you are looking for a chance to work in a friendly office where we work hard and make a difference, you've found it. Our company is growing and so is our team, come join us

📌 Customer Service Specialist (Ballarat)
🏢 White Trash Services
📍 Ballarat