Cassillis Unity Capital | Perth, Northern Suburbs | Full time $75,000–$85,000 base | $105,000–$115,000 OTE + super Bring your sales skills to a role where care, trust and meaningful customer experiences matter. An opportunity has arisen within one of our portfolio companies for an empathetic, commercially minded Customer Care & Sales Consultant. The business is an established provider of pet aftercare and memorial services. It supports families through the loss of a pet, helping them choose services and keepsakes that reflect the relationship they shared. We are seeking someone who combines genuine warmth with proven sales ability—someone comfortable explaining premium options, discussing prices and working towards clear performance targets.

About the role
You will primarily speak with families by telephone to understand their wishes and complete their pet’s cremation and memorial arrangements. Your responsibilities will include:
- Building trust and guiding families through their options with care and professionalism.
- Asking thoughtful questions to understand what matters to each family.
- Recommending relevant services and memorabilia, including urns, paw casts, Nose and Paw picture frames, Garden Memorabilia etc..
- Explaining the value and experience behind each option so families can make informed decisions.
- Completing approximately 10-20 arrangements per day via phone.
- Maintaining accurate records and coordinating arrangements with the operational team.
- Following an established sales process and applying feedback from training and call reviews. This is a sales role with a strong customer-care responsibility. Success means achieving commercial results while treating every family with respect and giving them the freedom to choose. About you You have demonstrated success in consultative sales,



ideally through telephone sales, warm enquiries or a service-based environment. You bring:
- Confidence recommending premium options and discussing price.
- Strong listening skills and a calm, reassuring telephone manner.
- Experience achieving measurable sales targets.
- A willingness to receive coaching, practise and improve.
- Emotional resilience when supporting people experiencing loss.
- Strong organisation, accurate administration and confidence using computer systems. Industry experience is not essential. Product and service training will be provided. Salary and earning potential
- Base salary of $75,000–$85,000, depending on experience.
- 10% commission on eligible additional sales revenue, above an agreed baseline.
- On-target earnings of $105,000–$115,000.
- Exceptional performers have the potential to earn $135,000 or more. This requires sustained results substantially above target and represents a high level of achievement. Actual earnings depend on eligible sales volume and performance, subject to the written incentive scheme and service-quality requirements. Full targets and incentive calculations will be explained during recruitment. What you can expect
- Meaningful work within an established business.
- Warm customer enquiries, with no cold prospecting.
- Structured training, regular coaching and clear expectations.
- A strong base salary and a transparent opportunity to increase your earnings. Apply Please submit your CV and a short cover letter outlining your sales experience, results achieved and interest in this role. Cassillis Unity Capital is managing the initial recruitment process. The employing business will be disclosed to shortlisted candidates before interview. Shortlisted candidates will participate in a practical telephone role-play, including an prospect to apply coaching and demonstrate improvement.

📌 Sales Consultant (Joondalup)
🏢 Cassillis Unity Capital
📍 Joondalup