About the Role

We are seeking an experienced, organised and motivated Senior Medical Receptionist to join our friendly and qualified medical practice.

The successful candidate will play an important leadership role within our reception team, ensuring the smooth day-to-day operation of the front desk while providing exceptional patient service. This position requires strong communication and organisational skills, attention to detail, and the ability to support and guide other reception staff in a busy medical environment.

Key Responsibilities

- Oversee and coordinate the daily operations of the reception team.
- Provide leadership, guidance and support to medical reception staff.
- Welcome patients and deliver professional, friendly and efficient customer service.
- Manage patient appointments, enquiries and incoming telephone calls.
- Maintain accurate patient records and ensure confidentiality at all times.
- Process Medicare claims, private billing, EFTPOS payments and health fund claims.
- Manage appointment schedules and coordinate doctor consultations.
- Liaise with doctors, nurses, allied health professionals and external providers.
- Assist with staff rostering, training and onboarding of new reception staff.
- Handle patient complaints and resolve enquiries professionally.
- Ensure reception procedures and practice policies are followed.
- Monitor administrative workflows and identify opportunities to improve efficiency.
- Assist with general administrative duties and support practice management as required.

Essential Skills and Experience





- Previous experience in a medical reception role, preferably in general practice.
- Previous senior or team leader experience is highly desirable.
- Strong knowledge of Medicare billing, claiming and medical administration.
- Experience with MedicalDirector and Pracsoft is highly regarded.
- Excellent communication and interpersonal skills.
- Strong organisational and multitasking abilities.
- Ability to work independently and lead a team effectively.
- High attention to detail and accuracy.
- Professional telephone manner and excellent patient service skills.
- Ability to remain calm and efficient in a busy medical setting.
- Understanding of patient confidentiality and privacy requirements.

Personal Attributes

We are looking for someone who is:

- Friendly, approachable and professional.
- Reliable, responsible and well organised.
- Proactive, confident and able to take initiative.
- A supportive team player with strong leadership qualities.
- Patient-focused and committed to providing quality service.
- Able to demonstrate professionalism, discretion and compassion.

What We Offer

- A friendly and supportive working environment.
- Opportunity to take on a senior leadership role.
- A collaborative team of healthcare professionals.
- Ongoing professional development and training.
- A rewarding opportunity to contribute to the smooth running of a busy medical practice.

Pay: $30.00 – $35.00 per hour

Expected hours: 16.0 per week

Work Location: In person

📌 Senior Medical Receptionist (Reservoir)
🏢 Reservoir Medical Centre
📍 Reservoir