JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:
At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and this role sits right at the heart of that mission. As our Workplace Mailroom Coordinator, you will deliver essential administration and logistics support within the mailroom while playing a key part in enhancing the face-to-face employee experience across our client's offices. Working closely with the Workplace Lead, you will manage bookings, events, and visitor coordination, ensuring every interaction reflects the quality and care our clients expect. This is a hands-on, people-focused role that blends operational precision with genuine hospitality, and it suits someone who takes pride in creating seamless, welcoming workplace experiences every single day.

An overview of the role:
Deliver key on-site administration services across all major office locations, ensuring consistency and reliability.
Build strong relationships with stakeholders, respond to feedback constructively, and help coordinate the day-to-day running of office premises.
Set up meeting rooms for events, including arranging furniture, configuring audiovisual equipment, and preparing materials ahead of time.
Maintain a secure, clean, and organized office, lobby, and conference room environment at all times.
Provide high-quality mail services, including receipt, identification, processing, and distribution.
Champion digital adoption by offering scanning of incoming mail and cheques to digital mailboxes, maximizing digital distribution wherever possible.
Manage secure destruction and storage of scanned correspondence in line with record management regulations.
Organize and schedule courier services for outgoing mail and packages,



and redirect PO box correspondence to the appropriate centers.
Handle legal documents with care, ensuring accurate filing and routing, and track lost items in transit by coordinating directly with carriers.
Support broader team functions as needed, including backfilling roles, systems support, and invoicing assistance.
Perform physical tasks safely, including lifting objects up to 15kg, such as moving boxes, equipment, or furniture.
Carry out site inspections and report any facilities issues promptly to the on-site Facilities Manager.
Coordinate contractors visiting the site to complete facilities-related work.
Ensure equipment is functioning properly and troubleshoot simple technical issues to support a smooth customer experience.
Support the team with reports and management of VIP business meeting calendars.
Assist the Operations Excellence Manager with SOP updates and process improvements.
Manage work orders through Corrigo and support parking-related enquiries.

Sounds like you? This is what we are looking for:
Previous experience working in a corporate or office environment.
Well-developed interpersonal skills, with the ability to build and manage relationships with key stakeholders and set transparent expectations.
Strong time management and organizational skills, with a proven ability to meet deadlines and coordinate others to hit key milestones.
Strong customer service orientation, with a genuine commitment to delivering a positive employee experience.
Solid PC literacy, including intermediate to advanced skills in Word, Excel, and PowerPoint, along with confident use of internet and email systems.
Demonstrated problem-solving ability, with the capacity to navigate ambiguity and resolve complex issues effectively.
Strong verbal and written communication skills, including active listening and the ability to present information clearly.

Preferred qualifications:
Prior experience working within a mailroom or mail-handling function.
Familiarity with facilities management systems, such as Corrigo or similar work order platforms.
A keen eye for detail and a genuine passion for quality service delivery.
Experience supporting events, visitor management, or meeting room coordination.
Comfort working in a role that combines administrative tasks with occasional physical activity.

Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars




Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices

What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number REQ544692

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading qualified services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Workplace Mailroom Coordinator (Part-time) (Brisbane)
🏢 Jll
📍 Brisbane