Technical Support Operations (ANZ Market)
- Provide daily technical support to ANZ dealers and service centres for right-hand drive vehicle diagnosis, repair workflows and field technical issues.
- Assist dealers with troubleshooting complex vehicle faults, and coordinate technical escalations to APAC / HQ technical teams as required.
- Monitor, log and track recurring technical issues, field quality concerns and market cases across Australia and New Zealand.
- Drive the local execution of technical campaigns, service actions, safety recalls and product improvement initiatives for the ANZ network.
- Prepare, localise and distribute technical bulletins, service instructions and repair guidance for ANZ dealer partners.
- Support new model launch readiness for ANZ, including technical documentation review, service training material preparation and dealer service capability validation. Warranty & Claim Management (ANZ Focus)
- Own end-to-end ANZ warranty claim review, validation, submission and settlement.
- Oversee dealer warranty claim quality, enforce XPeng warranty policy and ensure full compliance with ACCC (Australia) and Recent Zealand Consumer Guarantees Act (CGA).
- Analyse ANZ warranty data, claim trends and failure modes to flag emerging product quality risks to HQ quality team.
- Liaise with HQ warranty & quality teams for claim exception approvals and deep-dive technical investigations.
- Conduct regular warranty audits for ANZ dealers and deliver corrective action plans to lift dealer claim standard.
- Optimise ANZ warranty cost performance while protecting customer satisfaction and service experience. Dealer Management & Training Support
- Maintain regular alignment with ANZ dealer service managers on technical, warranty and compliance matters.




- Support continuous improvement of dealer service capability and rollout of XPeng aftersales operational standards across ANZ network.
- Assist in designing and delivering technical aftersales training and workshops for ANZ dealer technicians and service teams.
- Collect on-ground ANZ market voice, customer feedback and dealer pain points, and propose actionable aftersales improvement recommendations. Reporting & Process Improvement
- Prepare periodic ANZ performance reports covering warranty metrics, technical case status and dealer service operations.
- Support the development, rollout and continuous optimisation of ANZ-specific aftersales technical and warranty SOPs.
- Ensure all aftersales activities comply with local ANZ legislation, company policy and global aftersales standards. Qualifications & Requirements
- Bachelor’s degree in Automotive Engineering, Mechanical Engineering or a related engineering discipline.
- Minimum 5 years of automotive aftersales experience, specialising in technical support, warranty claim or service operations.
- Direct experience working with automotive OEMs, national distributors or dealer networks within Australia / New Zealand is strongly preferred.
- Solid knowledge of modern vehicle systems, diagnostic tools and RHD vehicle repair processes.
- Hands-on experience with warranty claim administration and technical case resolution.
- Strong data analysis, root-cause investigation and problem-solving skills.
- Excellent cross-stakeholder communication and coordination skills, comfortable engaging with local dealers and global HQ teams.
- Proficient in MS Office suite, ERP and Dealer Management Systems (DMS).
- Comfortable working independently in a fast-paced, cross-functional global environment.
- Bonus : Familiarity with Australian ACCC & NZ CGA consumer law, EV aftersales experience. For more information on how we process your personal data, please see: https://www.xpeng.com/policy

📌 Senior Technical (Melbourne)
🏢 XPENG
📍 Melbourne