Are you an experienced HR Operations professional with strong systems, reporting and process improvement skills? We’re seeking a proactive and detail-oriented People Operations Specialist to join a busy People & Culture team on an initial three-month contract. This is an excellent prospect for someone who can hit the ground running, provide hands-on operational support and help streamline HR processes in a fast-paced corporate environment. ## The Role Working closely with the People & Culture team and HR Business Partners, you will play a key role in managing HR enquiries, maintaining accurate employee data and delivering reporting and administrative support.

Key responsibilities
include:
- Managing and responding to HR enquiries through Jira Service Management, ensuring timely resolution and escalation where required.
- Reviewing and improving Jira workflows, ticket categorisation and automation processes.
- Developing dashboards and reporting on ticket volumes, service levels and recurring issues.
- Extracting, analysing and reconciling employee data from HR systems.
- Preparing regular and ad hoc HR reports using Excel.
- Providing day-to-day operational support to HR Business Partners.
- Preparing employment contracts, variations, letters and other HR documentation.
- Supporting the employee lifecycle,



including onboarding, employee changes and offboarding.
- Maintaining accurate and confidential employee records.
- Identifying opportunities to improve HR processes, reporting and operational efficiency. ## About You To be successful in this role, you will be a hands-on HR Operations professional who enjoys working with systems and data, thrives in a fast-paced environment and can manage competing priorities with minimal supervision. You will bring:
- At least five years’ experience in People Operations, HR Operations or HR Shared Services.
- Strong hands-on experience with Jira Service Management or HR service desk platforms.
- Experience extracting and analysing HRIS data.
- Advanced Excel skills, including formulas and data reconciliation.
- Experience preparing employment contracts and HR documentation.
- A sound understanding of Australian HR processes and employment legislation.
- Exceptional attention to detail, organisation and time management skills.
- The ability to work autonomously and deliver results from day one. Experience improving Jira workflows, developing dashboards and supporting HR Business Partners in a corporate or technology environment will be highly regarded.

📌 HR Operations Specialist (Sydney)
🏢 Mars Recruitment
📍 Sydney