Job Description - Lounge Supervisor:

· Lead the Service, F&B; and Cleaning teams to operate the Lounge

· Provide excellent service standards to guests of Plaza Premium Group locations as per port and outlet

of employment

· Oversee day-to-day operations to deliver high level of service for our Guests consistently

· Handle administration duties include staff roster and duty assignments

· Prepare various business reports and participate in ad-hoc assignments

· Ensure all sections are well prepared and monitored at all times

· Ensure all lounge/outlet, back of house and public areas are maintained to specify levels of cleanliness,

maintenance and presentation and to instigate appropriate action where necessary

· Conduct daily briefing and staff duty delegation

· Contribute to a safe working environment ensuring all staff are properly trained in safe working

procedures

· Undertake a busy and quick paced role with varied duties

· Monitor and ensure quality of food, guest services, hygiene, cleanliness and tidiness achieve total

customer satisfaction and meet company standards

· Review work procedures and operational problems in order to determine ways to improve the

services, performance and safety

· Co-organize and direct staff training programs with the training department, resolve personnel

problems, hire new staff,



and evaluate employee performance

· Support orientation and training of new employees ensuring you are properly trained in safe working

practices, safety hazard identification and risk management

· To attend training and meeting if required

· Handle and resolve issues or complaints in a professional manner

· Ensure the quality of food, guest services, hygiene, cleanliness and tidiness of the Lounge achieve total

customer satisfaction and meet company standards

· Maintain equipment inventories and inventory records

· Maintain confidentiality of proprietary information and protect company assets

· Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control · Communicate clearly through daily management reports · Supervisors are expected to use considerable discretion in the performance of their duties

· Work Location - Melbourne International Airport

Job Type: Full-time

Pay: From $68,000.00 per year

Ability to commute/relocate:

- Melbourne VIC 3045: Reliably commute or planning to relocate before starting work (Required)

Experience:

- Customer Service: 1 year (Required)

Licence/Certification:

- RSA (Preferred)

Work Authorisation:

- Australia (Required)

Work Location: In person

📌 Lounge Supervisor (Melbourne)
🏢 Plaza Premium Lounge
📍 Melbourne