Customer Service /Spare Parts Office (Caravan Industry)
Full time Hours (Pakenham Area)
Growing, Australian Owned business
Dynamic Team

Avan is one of Australia’s leading Caravan Manufactures. Currently we are seeking a Customer Service/Spare Parts person who are motivated, enthusiastic and reliable to join our team. For the right candidate, on-the-job training and ongoing support will be provided. We place great value on a positive attitude, strong work ethic and wilingness to learn.

Key Responsibilities:
Customer service skills, ideally from a manufacturing/automotive environment
Good technical skills around solutions and outcomes
Maintaining a close relationship with customers
Good understanding of warranty and maintenance issues, including the works that may need to be carried out
Be able to assist with spare parts requests.
Respond to customer enquiries in person, over the phone and via email.
Identify, source and supply spare parts for the recreational vehicles
Prepare quotes, process sales and manage associated documentation
Work closely with our workshop & warehouse team to coordinate parts requirements and repairs.
Build and maintain strong customer relationships by providing friendly, knowledgeable and reliable service.

About You




Excellent communication and presentation skills
Excellent time management skills
A positive, enthusiastic and strong work ethic
A genuine willingness to learn and take on recent challenges
Strong problem-solving skills and attention to details
The ability to prioritise tasks and work effectivly as part of a team
Reliability, initiave and a practical, can-do approach
Basic computer skills and a willingness to learn new systems.

What You Receive:

We offer a dynamic environment. Along with career development opportunities, this company provides a professional, rewarding working workplace for its entire staff.

If you believe you have what it takes we would love to hear from you.

Job Type: Full time

Pay: Up to $58,000.00 per year

Ability to commute/relocate:
Pakenham VIC: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
do you have or are willing to obtain a current police check

Experience:
Spare Parts : 1 year (Preferred)
Inbound call centre: 1 year (Preferred)
Outbound call centre: 1 year (Preferred)
Customer service: 1 year (Preferred)

Work Authorisation:
Australia (Preferred)

Work Location: In person

📌 Customer Service/spare Parts Officer Pakenham
🏢 Avan Campers Australia
📍 Pakenham