About the role
You’ll be the face of the business, the first person customers speak to on the phone and at the front counter. You’ll work in our business system (Odoo) and Microsoft 365 every day, and we use AI tools to help with quoting and admin. You’ll start with hands-on training alongside our current coordinator.

Key responsibilities
Answer incoming calls and help customers find the right product for their vehicle
Create quotes for retail customers and follow them up
Book jobs and send booking reminder texts
Take customer keys and check vehicles in
Close off completed jobs and invoices
Photograph jobs on completion
General admin to keep the office running smoothly

About you
Excellent customer service skills; friendly, patient and confident on the phone and face to face
Enjoy sales and following through to get the job booked
Organised and accurate with details




Computer proficient and quick to learn recent systems
Experience with Odoo, Microsoft 365 or AI tools such as ChatGPT or Claude is a bonus
Knowledge of vehicles or the automotive industry is a big bonus, but not essential

About us
Melbourne Towbars & Trailer Centre is a busy, locally run business in Campbellfield. We fit towbars, wiring, roof racks, bullbars and other related accessories, both in our workshop and as mobile installs. We also run Ring Road Rentals, our trailer hire business. We’re a small, close team, and everyone’s work counts.

Benefits
Monday to Friday, 7:30am – 4:30pm, no weekends
Full training from day one
Stable, friendly team and a wide-ranging role where no two days are the same
Start ASAP

📌 Customer Service, Sales & Admin Coordinator Campbellfield
🏢 Melbourne Towbars
📍 Campbellfield