Ready to kick-start or grow your IT career? Citywide is looking for an IT Service Desk Analyst to join our supportive IT team. Whether you're a recent graduate, early in your IT journey, or bring existing Service Desk experience, we'd love to hear from you. In this role, you'll provide first-level technical support, troubleshoot issues, assist users with Microsoft 365 and business systems, and help keep our teams connected and productive. What you'll bring
Passion for technology and helping people
Strong communication and customer service skills
IT qualification or relevant experience
Knowledge of Windows, Microsoft 365 and Active Directory (desirable)
A willingness to learn and grow Why join Citywide?
Graduate and junior-friendly chance
Ongoing learning and career development
Supportive and team-oriented team
Exposure to a wide range of technologies
Job security with a growing organisation If you're looking for an chance to build your IT career and make a real impact, apply now. No agencies, please.

📌 It Service Desk Analyst North Melbourne
🏢 Citywide Service Solutions
📍 North Melbourne