About the Prospect

Our Mitre 10 Trade Centre in Wonthaggi, Victoria is on the lookout for a reliable, organised and proactive Dispatch Coordinator to take charge of daily logistics and help ensure smooth, on-time deliveries for our customers and builders.

This is a fast-paced, hands-on role where you’ll manage delivery schedules, coordinate with drivers, resolve delivery issues, and handle customer service queries. You'll play a key role in making sure our customers have a seamless experience, every time.

This is a full-time 38-hour position with great hours, Monday to Friday starting from approximately 6:30am or 7am. It’s perfect for someone who enjoys coordination and problem-solving.

What you’ll be doing
Coordinate and schedule daily deliveries using our Delivery Management System (DMS)
Plan delivery runs and effectively communicate schedules with drivers
Keep customers informed and provide exceptional service throughout the delivery process
Resolve delivery, scheduling, and stock-related issues to minimise disruptions
Allocate and prepare stock for dispatch while maintaining a protected and organised warehouse
Support the Site Manager with logistics, reporting,



and day-to-day operations
Maintain accurate dispatch records, reporting, and documentation to support business operations

You will bring
Proven experience in logistics, scheduling, or distribution
Background in trade or warehousing is a plus (but not essential)
A current forklift licence essential
HR & Crane Truck licence an advantage
Strong communication skills and a customer-first mindset
Excellent problem-solving abilities and the ability to stay calm under pressure
Excellent attention to detail, with a focus on accuracy and efficiency
Familiarity with DMS platforms
Proficiency in Microsoft Excel and reporting tools

About Us For over 50 years Mitre 10 has been the local and independent hardware store to thousands of Australians. Our focus is on people, performance and providing great customer outcomes by working together and building partnerships. Mitre 10 is part of the Total Tools Hardware Group and is a wholly owned entity of Metcash Limited.

If you feel you have what it takes to join our team and build your career, we want to hear from you!

📌 Dispatch Coordinator Wonthaggi
🏢 Metcash
📍 Wonthaggi