Medical receptionist for specialist surgical practice

You will work primarily at our Merewether branch with occasional shifts at Gateshead and East Maitland. You'll be the heart of our front desk. You will welcome patients, get clinics ready and keep everything running smoothly, so nothing slips through the cracks between the first phone call and the follow-up booking. We're a systems and process-driven practice. Clear, consistent systems are how we keep patients safe, keep records accurate and make sure every patient gets the same great experience, whichever clinic they visit.

Key responsibilities
Welcoming and checking in patients with professionalism and warmth
Running and preparing clinics, so patients, rooms and files are ready before our specialists arrive
Answering phones, responding to enquiries and scheduling appointments
Preparing quotes and managing patient billing, including cash and EFTPOS
Clearly documenting patient enquiries and keeping patient records accurate and secure
Booking follow-up appointments so patients never fall through the gaps
Supporting our specialists and senior reception team with correspondence and medical file processing




Following our systems and speaking up when something could be done better

About you
Friendly, polite and genuinely enjoy helping people
Sharp eye for detail and care about getting patient information right
Enjoy following explicit processes and closing the loop on every task
Like to improve things, and feel comfortable suggesting fixes or helping update a process
Confident on both PC and Mac
Happy to work across more than one clinic
Experience with Genie practice software (training provided if not)
Knowledge of Medicare and private health fund billing
Certificate III in Medical Administration

About us

Dr Nicole Organ and Dr Mathew Sebastian are experienced vascular surgeons in Newcastle and the Hunter. We’re looking for a warm, organised receptionist to join our team and give every patient a positive, welcoming experience from the moment they walk in.
Permanent part time role with a regular weekly roster
Superannuation
Training in our systems and processes
Part of a larger team with many long term employees
Supportive, welcoming and qualified environment
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📌 Medical Receptionist For Specialist Surgical Practice Newcastle (Australia)
🏢 Brorgs
📍 Australia