Client Coordinator - Multicultural and First Nations

About the Role

As a Client Coordinator - Multicultural and First Nations, your primary responsibility is coordinating and delivering the social moderation service across Australian Government clients. You'll also support the Client Manager across integrated partnerships, client service, project coordination and campaign delivery. You'll work with clients, internal teams, moderators, specialist media partners and suppliers to keep activity organised, accurate and on track. This role suits someone who is organised, responsive and curious, with robust attention to detail and an interest in building specialist capability.

What You'll Actually Be Doing

The Social Moderation Service
Own the day-to-day coordination and delivery of the social moderation service
Maintain moderation schedules, coverage, handovers and escalation pathways
Ensure moderation activity follows agreed client requirements and response frameworks
Monitor activity, identify emerging issues and elevate them quickly
Coordinate with clients, moderators and internal teams to resolve operational issues
Maintain accurate service records and inputs for finance and reporting

The Client Coordination & Support




Support the Client Manager with day-to-day client requests and enquiries
Prepare meeting materials, notes, actions and follow-ups
Respond to routine requests professionally and elevate advice or decisions when required
Maintain transparent action lists, status updates and client documentation
Build positive working relationships through responsive and reliable communication

The Multicultural and First Nations Partnership Support
Support the Client Manager in delivering integrated partnerships
Coordinate inputs from specialist and community media partners
Support creative, asset, language and translation workflows
Help prepare briefs, presentations and partnership documentation
Identify cultural considerations, opportunities or risks and elevate them early

The Project Management & Campaign Delivery
Develop and maintain work back schedules and project trackers
Track milestones, dependencies, approvals and delivery deadlines
Coordinate creative assets, partner deliverables and campaign information
Work with Strategy, Planning, Partnerships, Trading and Creative Connections
Support activity through implementation, execution and reporting
Keep project information accurate, organised and up to date
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📌 Client Coordinator Sydney
🏢 Omnicommediagroup
📍 Sydney