Classification: Troubleshooting and Technical

Employment type: Full time

SENIOR TECHNICAL SUPPORT OFFICER

Stiebel Eltron (Aust) Pty Ltd

Location: Port Melbourne, Melbourne VIC

STIEBEL ELTRON is a premium German manufacturer leading the way in sustainable hot water and heating solutions. As we continue to grow our commercial centralised plant install base across Australia, we're looking for a skilled, motivated electrical technician to join our NSW team. This is a field-based role commissioning and servicing high-performance hot water heat pump systems — backed by strong internal support and trusted by trade professionals.

About STIEBEL ELTRON

Founded in 1924, STIEBEL ELTRON has been shaping the future of energy-efficient home comfort for over a century. We've led the global heat pump market for more than 50 years and are proudly marking 30 years in Australia in 2025.

With premium products in hot water, hydronic heating and ventilation, we're the brand of choice for customers who expect quality. Our collaborative, close-knit team culture supports work/life balance, long-term career growth, and doing things right the first time.

Chance





An opportunity has arisen for a motivated Senior Technical support / service coordinator to join our team in Port Melbourne.

What you’ll do
Answering technical question on heat pump concerns
Remote diagnosis of both commercial and domestic heat pump faults
Trend analysis
Guiding equipment installations over the phone
Processing work orders and general customer service support
Tracking and maintaining service agreement scheduling
Liaising with partners and supporting partner programs
Multiple disciplines in team environment

What you’ll bring
Excellent communication skills
Ability to easily convey technical information
Trend analysis experience highly regarded
Positive can-do attitude
Solid organisational skills
Attention to detail

What we offer
A global brand with engineering pedigree and local stability
Growing commercial sector with long-term opportunity
Company vehicle, tools, uniform, and training provided
Full-time permanent role with strong team support
Friendly culture where your work is respected and valued
Highly diverse role engaging multiple disciplines

This is an exceptional prospect for the right person to join a growing company and industry.

📌 Senior Technical Support Officer Melbourne (Australia)
🏢 Stiebel Eltron (Aust)
📍 Australia