MetLife Insurance Limited in Melbourne seeks an experienced Senior Case Manager to own a portfolio of complex Group Life claims, focusing on policy alignment, risk frameworks and customer outcomes in a rapidly evolving digital setting. You will lead change, coach peers, and ensure timely decisions while maintaining SLA and CSAT targets.
The role emphasizes collaboration with stakeholders and adherence to regulatory obligations.
📌 Senior Case Manager – Claims Leadership Melbourne (Australia)
🏢 MetLife Insurance
📍 Australia
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